CI360 AI & Agentic AI Product Manager

SAS•Cary, NC

2d•Hybrid

About The Position

SAS is seeking a CI360 AI & Agentic AI Product Manager to define and lead the agentic AI strategy for CI360, helping marketers work more efficiently and effectively across the marketing lifecycle. The role will shape how AI agents, multi-agent workflows, and MCP-enabled capabilities support marketers from audience creation and customer journey design through insight generation, campaign execution, and performance optimization. The Product Manager will identify high-value AI and agentic AI use cases, translate customer and market needs into product strategy, and collaborate with product management, engineering, data science, UX, architecture, and go-to-market teams to deliver differentiated capabilities. The role will help evolve CI360 into an AI-enabled marketing platform that reduces manual effort, accelerates campaign creation, improves personalization, and continuously optimizes marketing performance. The position is hybrid and based in Cary, North Carolina. Applicants must be legally authorized to work in the United States without requiring current or future employment visa sponsorship.

Requirements

At least 5 years of product management experience in a SaaS, marketing technology, customer intelligence, analytics, AI, or enterprise software environment.
Experience with AI, generative AI, agentic AI, AI assistants, orchestration patterns, or multi-agent concepts.
Strong customer discovery skills and ability to validate customer pain points and prioritize capabilities based on value, feasibility, and strategic fit.
Ability to translate ambiguous AI and agentic concepts into clear product requirements, user experiences, and delivery priorities.
Curiosity, passion, authenticity, and accountability.

Nice To Haves

Strong understanding of marketing workflows, including audience management, segmentation, journey orchestration, campaign execution decisioning, insight generation, and performance optimization.
Familiarity with MCP, AI agents, tool-calling architectures, multi-agent orchestration, or enterprise AI integration patterns.
Understanding of responsible AI, model governance, explainability, privacy, and enterprise trust requirements.
Experience bringing early-stage or emerging technology concepts from discovery through productization.
Strong presentation skills, particularly to external audiences.

Responsibilities

Define the CI360 agentic AI product strategy across MCP, AI assistants, autonomous workflows, and multi-agent concepts supporting the end-to-end marketing lifecycle.
Develop product requirements and roadmap priorities for agentic AI capabilities based on customer needs, market trends, business impact, and technical feasibility.
Lead product discovery with customers, marketers, sales, customer advisory teams, and internal stakeholders to understand pain points, use cases, adoption barriers, and measurable outcomes.
Use rapid prototyping to validate ideas and drive adoption of AI and agentic AI solutions that improve marketer productivity and business outcomes.
Ensure AI capabilities are trustworthy, explainable, governed, and aligned with enterprise expectations, including transparency, human-in-the-loop controls, auditability, and responsible AI principles.
Define success measures for AI and agentic features, including productivity gains, campaign cycle-time reduction, recommendation adoption, customer satisfaction, usage, and business impact.
Collaborate with product management, engineering, data science, UX, architecture, and go-to-market teams to deliver differentiated capabilities.

Benefits

Comprehensive medical, prescription, dental, and vision plans.
PPO medical plan option with low annual deductible and copays.
HDHP medical plan option combined with a health savings account and an employer contribution.
Onsite health care center at headquarters, free to employees and family members enrolled in the PPO plan.
Pharmacy at the headquarters health care center, with prescriptions shipped at no additional charge to employees who are not local to headquarters.
Industry-leading 401(k) plan.
Tuition Assistance Program and programs and resources to support development.
Vacation time and a variety of paid holidays.
U.S. Winter Wellness Break between December 25 and January 1.
Volunteer Time Off.
Parental leave.
Unlimited paid sick days.
Childcare benefits for full-time employees.