CI Communications, Training & Change Management - Fall 2026 Co-op/Intern

Definity Insurance Company • Waterloo, ON

45d • Hybrid

About The Position

This co-op placement offers rewarding work and real-life experience within the Commercial Insurance team at Definity. The intern will support the transformation of Commercial Insurance through learning and change initiatives, gaining hands-on experience in change management, project coordination, stakeholder engagement, and communications. The role involves supporting operational effectiveness, providing analysis, and collaborating with IT to meet department objectives. The work term is for Fall/Winter (September to April) and is an 8-month placement.

Requirements

• Currently enrolled in a university or college program in Business Administration, Commerce, Communications, English, Education, or other related industry programs.
• Great attention to detail, proactive and responsive to short deadlines.
• Strong working knowledge of Microsoft products (Excel, Word, PowerPoint, Forms, etc.).
• Interest in the insurance industry, as well as project coordination, communications, change management and training.

Responsibilities

• Support in planning and executing change management strategies for Commercial Insurance projects, including product, pricing, system, and process enhancements.
• Collaborate with team members to create engaging written and visual communications.
• Collaborate with the communications team to develop, refine, and publish communications to employees across Canada.
• Participate in working sessions and interviews to understand the impact of business and staff changes due to enhancements.
• Support the training team in designing and developing training experiences and supporting materials for underwriting staff.
• Participate in planning, producing, and hosting training sessions, including opportunities to facilitate portions.
• Track deliverables, timelines, and dependencies across multiple initiatives using tools like Excel and SharePoint.
• Gain experience developing e-learning materials and creating assessments.
• Assist with coordination and logistics around mass email distribution and document sharing via Microsoft SharePoint.
• Supports the requirements gathering discussions on commercial initiatives.
• Other duties as assigned.

Benefits

• Opportunities to support personal and professional growth through real-life experience and unique learning opportunities.
• Opportunity to join employee groups focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed