Chronic Care Manager (Remote - Compact States)

Harris•Washington, DC

11d•$10 - $16•Remote

About The Position

The Care Manager will be assigned a patient panel based on skill and efficiency level and is expected to carry a patient panel of a minimum of 30-50 patients per calendar month within the first three months of assignment (depending on patient availability at the assigned practice location). Care Managers are expected to complete due diligence on 100% of their assigned patients and complete billable encounters on 90% of the patients they are assigned each month unless patients are unable to participate due to current health conditions. Esrun Health utilizes a productivity-based pay structure. Monthly outreach will consist of cumulative time to include chart review, contact attempts (calls/texts/emails), actual call time, care coordination, and documentation/billing. This time is billed out in 20-minute units of service referred to as “encounters” and each patient can be billed for up to three units of service or “encounters” each month. As a productivity-based position – there is no compensation outside of the billable encounters described in the compensation structure other than goal bonuses, referral bonuses, and employee engagement activities resulting in monetary prizes. There is no pay for onboarding until care manager completes billable encounters. Onboarding is self-led and can be completed in as little as 3 days (2-3hrs total time for initial orientation and 1-2 days for workflow training once assigned) – but can, depending on individual schedule, take up to 14 days. The role of the Care Manager is to abide by the plan of care and orders of the practice. Ability to provide prevention and intervention for multiple disease conditions through motivational coaching. Develops a positive interaction with patients on behalf of our practices. Improve revenue by creating billable Care Management episodes, increasing visits for management of chronic conditions. Develop detailed care plans for both the doctors and patients. The care plans exist for prevention and intervention purposes. Understand health care goals associated with chronic disease management provided by the practice. Attend regularly scheduled meetings (i.e., Monthly Clinical Update Meeting, monthly 1:1 with supervisor, etc.). These “mandatory” meetings will be important to define the current scope of work.

Requirements

Graduates from accredited Schools of Nursing (LPN, LVN, RN, BSN, etc.)
Current COMPACT license to practice as an RN/ LVN/LPN held in current state of residence with no disciplinary actions noted or licensed in the non-compact state where the applicable practice is located.
A minimum of two (2) years of clinical experience in a clinic setting, Med/Surg, Case Management, and/or home health care.
Hands-on experience with Electronic Medical Records as well as an understanding of Windows desktop and applications (Microsoft Office 365, Teams, Excel, etc), also while being in a HIPAA compliant area in home to conduct Care Management duties.
Ability to exercise initiative, judgment, organization, time-management, problem-solving, and decision-making skills.
Ability to quickly learn new technology through video tutorials and resources in a self-led environment
High Speed Internet (Minimum Download – 18mbps/Upload 6mbps) and either a Desktop or Laptop computer in good working order (Has to be operation system of Windows or Mac) NO Chromebooks, iPads, or tablets
Excellent verbal, written and listening skills are a must.

Nice To Haves

Quickly recognize condition-related warning signs.
Organized, thorough documentation skills.
Self-directed.
Ability to prioritize responsibilities.
Demonstrated time management skills.
Clear diction.
Exemplary phone etiquette applies to every call.
Committed to excellence in patient care and customer service.
Ability to troubleshoot minor technological issues related to remote working environment.

Responsibilities

Abide by the plan of care and orders of the practice.
Provide prevention and intervention for multiple disease conditions through motivational coaching.
Develop a positive interaction with patients on behalf of our practices.
Improve revenue by creating billable Care Management episodes, increasing visits for management of chronic conditions.
Develop detailed care plans for both the doctors and patients.
Understand health care goals associated with chronic disease management provided by the practice.
Attend regularly scheduled meetings (i.e., Monthly Clinical Update Meeting, monthly 1:1 with supervisor, etc.).