Chronic Care Coordinator, RN

Allcare Management Services•Grants Pass, OR

5d•Hybrid

About The Position

This position is responsible for delivering evidence-based wellness promotion and self-care management solutions to all AllCare Medicaid, Medicare and Medicare dual eligible members of all ages who have chronic diseases and/or behavioral health conditions. The role involves assessment, planning, implementing, coordinating, and requesting services required to meet member’s health care needs. The coordinator acts as an advocate and facilitates collaboration with the interdisciplinary care team (ICT) to assist members in developing a knowledge base for self-reliance in coping with chronic illnesses. This includes conducting thorough planning to determine and document specific objectives, goals, and actions to meet the member’s identified needs, including re-evaluation of the individualized care plan (ICP).

Requirements

Associate's degree (AA) from a two-year college or technical school in Nursing.
One to two years related experience and/or training in underserved populations with demonstrated experience working with diverse populations in community settings.
Two to four years related experience and/or training in Case Management, Care Coordination, Managed Care, or Homecare Coordination, or as a registered CSWA (Clinical Social Work Associate).
Valid Oregon Driver’s License and vehicle insurance.
Current Basic Life Support (BLS) Certification or willingness to be certified within 90 days of hire.
Current Verbal De-escalation (CPI) Certification or willingness to be certified within 90 days of hire.
Current Mental Health First Aid Certification or willingness to be certified within 90 days of hire.
Valid Oregon RN Licensure.
Familiarity with the Healthcare industry.
Excellent organization and time-management skills.
Excellent computer skills, including the Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel).
Knowledge of and compliance with HIPAA regulations.
Excellent at identifying and implementing improvement activities and ensuring excellence.
Excellent at locating information and synthesizing information from various sources.
Knowledge of customer service and service recovery best practices.
Excellent customer service skills to respond appropriately and interact positively with upset customers.
Knowledge of phone customer service best practices and experienced with multi-line call centers.
Knowledge of the ways implicit bias, personal identity, and power and privilege impact individuals, organizations and systems.
Knowledge of the widespread impact of trauma and paths for recovery.
Excellent at recognizing the signs and symptoms of trauma in patients, families, and staff; and actively avoid re-traumatization.
Demonstrate accountability, inspiring trust and confidence from others.
Self-resolve most conflicts or misunderstandings with minimal need for direct supervision.
Work with high initiative, energy and effectiveness in a fast-past environment.
Effectively and professionally communicate with team members and customers.
Collaborate within a multidisciplinary, diverse team to provide professional service.
Interact positively with customers to satisfy needs and resolve problems in a pleasant and professional manner.
Prioritize and organize work according to competing timelines.
Allocate your time so that you can complete tasks within established deadlines.
Adapt to change, learn quickly, and work with ambiguity.
Use creativity and resourcefulness to solve new problems.
Cope and self-manage during stressful situations.
Maintain an attentive and empathetic demeanor.
Maintain a high degree of professionalism and confidentiality.
Effectively work with people with mental illness and from diverse backgrounds and experiences.
Provide respectful and understanding service to customers within a multicultural environment.
Create a pleasant experience for all customers, such as being personable and attentive.
Meet timelines for goals safely and with high level of quality.
Negotiate, consider many viewpoints and settle differences quickly.
Make decisions independently in accordance with established policies and procedures.
Take initiative and apply sound judgment in completing tasks and responsibilities.
Seek out information to learn more about our environment and community.
Examine and shift behaviors, as appropriate.
Commit to being culturally aware.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Job requires specialized computer skills. Must be adept at using various applications including database, spreadsheet, report writing, project management, graphics, word processing, presentation creation/editing, communicate by e-mail and use scheduling software.
Ability to solve practical problems and work with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The employee must occasionally lift and/or move up to 55 pounds.
Because of exposure to patient records of all types, the highest standard of patient confidentiality and privacy as established by business policy and HIPAA requirements must be maintained.

Nice To Haves

CCM certification preferred or successfully completing the certification within two years of employment.
Bilingual in English/Spanish is preferred for this position.

Responsibilities

Serves as subject matter expert in care coordination and case management interpreting regulatory requirements and coordinates the process to support those requirements.
Completes thorough assessments to collect in-depth information about member situations in order to identify their individual needs.
Develops a comprehensive case management plan based on initial assessment and adjusts as necessary.
Implements plans by executing and documenting specific interventions, activities and/or tasks that will lead to accomplishing the established goals.
Organizes, establishes, integrates, updates, modifies and documents the resources necessary to accomplish the goals established in the care management plan.
Continues to gather information from all relevant sources and documentation and determines the plan’s effectiveness.
Evaluates the plan at appropriate intervals to determine the care management plan’s effectiveness in reaching the goals and outcomes and modifies as necessary.
Determines outcomes by measuring the interventions in order to determine the effectiveness of performing case management.
Delivers condition specific education in accordance with established standards of care, and based on clinical practice guidelines.
Documents the complete spectrum of patient interaction, from a disease specific health assessment to completion of goals.
Participates regularly in Interdisciplinary Care Team (ICT) meetings regarding complicated cases in progress.