ice! Christmas Seasonal Assistant Manager - Retail

Marriott•Kissimmee, FL

1d•$26 - $28•Onsite

About The Position

This role assists in planning and executing meetings and special events, and in implementing departmental strategies. The position promotes and assists in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate. The Assistant Manager leads the team to meet and exceed daily/weekly goals including sales, attendance, guest satisfaction, and safety.

Requirements

High school diploma or GED; 2 years experience in hospitality, event management, food and beverage, sales and marketing, or related professional area.
OR 2-year degree from an accredited university in hospitality, or related major; 1 year experience in hospitality, event management, food and beverage, sales and marketing, or a comparable professional area.

Responsibilities

Assists in planning and execution of meetings and special events.
Assists in the implementation of departmental strategies.
Promotes and assists in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.
Leads the team to meet and exceed daily/weekly goals including, but not limited to, sales, attendance, guest satisfaction, safety, etc.
Researches and analyzes new products, pricing and services of competition.
Assists in apprising property of all groups that will impact property operations.
Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution.
Conducts daily walk-through of banquet floor to help promote client satisfaction and quality standards.
Learns, operates and trains employees on software systems used in events such as ticketing, retail, inventory, space usage, etc.
Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
Creates opportunities to upsell during event planning.
Assists in managing department controllable expenses to achieve or exceed budgeted goals.
Manages merchandise inventory as needed, enhancing merchandise displays to increase sales.
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Verifies employees understand expectations and parameters.
Strives to improve service performance.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Interviews, selects and trains employees.
Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status.
Provides for the safety and security of the employees or the property.
Monitors employee attendance and records absences/tardiness.
Helps direct supervisors to achieve their own development goals.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.