Christmas Assistant

Salvation Army Careers•North Highlands, CA

17h•Onsite

About The Position

The purpose of this position is to assist Sacramento County Social Services with Christmas efforts. This role involves interviewing clients, preparing paperwork for families to participate in the Christmas Program, and providing other types of assistance such as rent, utilities, and food. The assistant will also support the Supervisor with the Christmas Assistance Program at Family Services and Cal Expo, focusing on the Angel Tree program. Responsibilities include providing intakes, assessments, and financial assistance to low-income families and individuals, preparing client files, entering data, compiling records, and preparing reports. The role requires maintaining records of all persons interviewed, noting assistance given or reasons for denial, and referring clients to appropriate community resources. The Christmas Assistant must complete and submit all required paperwork in a timely fashion, meet deadlines, and achieve productivity demands. Additionally, the role involves making phone calls to donors, sending follow-up emails, answering inquiries about the Angel Tree and toy drives, ordering Christmas supplies, and maintaining Angel Tree tags. Building relationships with donors through phone and email, composing routine correspondence, and updating the Christmas operation tracking spreadsheet daily are key tasks. The position also requires organizing and maintaining various Christmas operation records, preparing Angel Tree delivery bags, recording and tracking toy barrel deliveries and pickups, and corresponding with the Operations Manager. Distributing Angel Tree tags and paperwork, coordinating with Social Services using their database and software, and training at Social Services for intakes and software are also part of the role. The assistant will communicate with media sponsors, arrange tag delivery, and assign pickup dates. Assisting with the Angel Tree at malls, keeping the area neat, and processing Angel Tree tags as directed are expected. The role includes training volunteers on Angel Tree procedures, transferring toys to storage, and delivering Angel Tree tags and picking up donations from donors. Acting as a role model, maintaining a positive and respectful attitude, communicating regularly with the supervisor, and reporting to work on time and prepared are essential. The Christmas Assistant must represent the Salvation Army in the spirit of its mission and present themselves professionally.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and or training, or equivalent combination of education and experience.
Knowledge of computers preferred (word processing and database).
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from clients.
Ability to add, subtract, multiply, divide, calculate figures and amounts such as discounts, and interest.
Good organizational, verbal, and written communication skills.
Strong data entry skills a must. Accuracy and speed required.
Ability to perform daily duties to achieve expected outcomes and performance measures with minimal supervision.
Ability to effectively present information over the phone and in small group situations to donors, clients, and other employees of the organization.
Ability to process written, visual, and/or verbal information
Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.
Must be proficient in Microsoft Word and Excel
Must have excellent organizational skills
Able to multi-task and demonstrate good use of time management.
Must speak and communicate professionally, clearly, and effectively through the phone.
Must possess a valid California Class C Driver License , and ability to drive a Salvation Army vehicle
Must be 21 years or older.
Authorize The Salvation Army to add name to the CA DMV Pull Notice Program
Complete The Salvation Army vehicle course training.

Nice To Haves

Ability to lift up to 25 lbs.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
Ability to grasp, push, and/or pull objects
Ability to reach overhead
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.

Responsibilities

Interview clients online and virtually and prepare all necessary paperwork for families to participate in the Christmas Program, and other types of assistance such as rent, utilities and food.
Assist Supervisor with Christmas Assistance Program at Family Services and Cal Expo, specifically with the Angel Tree program.
Provide intakes, assessment and financial assistance to low-income families and individuals.
Prepare client files, enter client data into tracking sheets, compile records and prepare reports.
Maintain records of all persons interviewed and records either the type of assistance given or the reason why assistance was denied.
Refer clients to community resources and other organizations as appropriate for the client's needs.
Access and record client and community resource information.
Complete and submit all required paperwork in a timely fashion as designated by the Supervisor.
Meet deadlines and department productivity demands.
Make phone calls to past and potential toy donors and follow-up emails with donors.
Answer and assist any Angel Tree and toy drive inquiries and questions.
Order Christmas supplies and maintain Angel Tree tags.
Provide relationships with donors through phone and email.
Compose and type routine correspondence with donors.
Update Christmas operation tracking spreadsheet in an Excel document daily.
Organize and maintain Christmas operation tracking spreadsheet, toy drive and Angel Tree response forms, tracking of tag delivery and drop off sheet, and other related Christmas donor records.
Prepare Angel Tree delivery bags with appropriate assigned tags, handouts, posters, and numbered toy bags.
Record and track toy barrel deliveries and pickups while maintaining correspondence with Operations Manager.
Distribute Angel Tree tags and Angel Tree paperwork to appropriate personnel.
Coordinate with Social Services using the Christmas registration database and software.
Train at Social Services for Christmas application intakes and Christmas software.
Communicate with the media sponsors, arrange tag delivery, and assign a date of pick up for them.
Assist with Angel Tree at the malls and keep area neat and clean, as needed.
Process Angel Tree tags as directed.
Work well with, and train volunteers on the procedures of the Angel Tree program.
Transfer toys to the storage area as needed.
Deliver Angel Tree tags and pick up donations from donors when needed.
Act as role model within and outside the agency.
Maintain a positive respectful attitude.
Communicate regularly with supervisor about program issues.
Consistently report to work on time prepared to perform duties of position.
Represent the Salvation Army in the spirit of its mission to meet human needs.
Present yourself professionally, including attire.