Choice Lead Case Manager

Housing Authority of Kansas City•Kansas City, MO

2d•Hybrid

About The Position

Directs, manages, and administers the Choice Case Management and Relocation Team, as well as, managing their own caseload that provides intensive case management to the families who formerly lived at Chouteau Courts. Assesses family’s needs, developing an individualized plan for each family member, providing resources and referrals as needed, and tracking referrals and the outcomes. The incumbent will track metrics and coordinate services with the United Way of Greater Kansas City.

Requirements

Bachelor’s Degree or Master’s degree in social work, psychology, sociology, or other human services related field.
A minimum of five (5) years of case management experience.
Computer skills required.
Must possess a valid driver’s license.
Must be available for occasional overnight travel for training.
Must pass employment drug screening and criminal background check.
Must work with the highest degree of confidentiality.

Nice To Haves

Supervisory experience is preferred.
Reliable transportation required.
Bi-lingual encouraged.
Cultural competence in working with low income and minority families is desired.
May be required to work an unusual work schedule.

Responsibilities

Supervises daily activities of the Choice Case management team.
Develops Individualized Care Plans (ICP) including health; education; employment needs for each family member.
Provides assessment of the eligible resident to determine service needs.
Works with the resident on a daily basis using professional judgement and discretion to implement the team determined ICP, assisting the resident in achieving their goal.
Assists the resident in obtaining their needed services through referrals and related activities.
Partners with community agencies to develop resources that assist program participants with quality of life concerns and to promote self-sufficiency.
Provides crisis interventions to help program participants avert crisis and to develop strategies to recognize potential triggers and create more productive outcomes.
Utilizes ICPs to help families prepare for self-sufficiency and plans relocation services.
Assists program participants with finding community resources after relocation, such as employment opportunities and high performing schools.
Mediates relationships between landlord and residents; and works with Property Managers to alleviate resident issues.
Supports residents by guiding case managers in providing resources for employment, education, and health services.
Maintains program records on the LEARN (Efforts to Outcome) system by ensuring the records are in accordance with applicable standards and regulations, grant requirements, etc.
Acquires and provides the team detailed information regarding an assigned client to establish the foundation for the Individualized Integrated Care Plan.
Assists, monitors, and follows the family for five years which is for the duration of the Choice Initiative.
Leads team meetings to facilitate team building skills and other formats of staff development.
Responsible for coordination of quarterly meetings with program participants that provide updates on relocation and community services.
Works with community partners to build safe and sustainable housing and developments for displaced families.
Participates in data call with the HUD local and national offices.
Participates in the Paseo Gateway monthly meetings with other Choice Neighborhood Initiative stakeholders.
Partners with HCV department and property management to ensure that program participants have the necessary documents for housing applications and recertifications.
Maintains budget that provides financial aid and assistance for Choice families.
Develops monthly, quarterly, and annual statistics and reports for the Director of Resident Services and national and local HUD offices to satisfy that CNI grant metrics are being reached and maintained.
Accountable for consistent adherence to strong Authority standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Authority materials, supplies, resources, and other assets.