Chocolatier Supervisor

Ghirardelli Chocolate Company•Santa Barbara, CA

6d•Onsite

About The Position

The Chocolatier Supervisor position is an immediate opening with the ability to start in days. This role involves performing all restaurant and retail duties. Ghirardelli's employees are the face of the company and set it apart from other retailers. The Supervisor will be responsible and accountable for various aspects of managing the store and upholding the high standards of the company and its reputation. The supervisor will assist the general manager and management team to ensure the store operates to deliver excellent customer service, maximize financial return, and foster an environment that makes Ghirardelli a great place to work for employees.

Requirements

Clear, professional, and effective oral and written communication.
Team-building skills of empathy, rapport-building, delegation, and empowerment.
Ability to manage time effectively and be self-directed under minimal supervision.
Ability to conduct evidence-based business forecasting for sales and resource needs.
Familiarity with point-of-sale systems, such as MICROS.
Knowledge of restaurant or retail management techniques.
High school diploma or GED preferred.
One or more years of related experience in a fast-paced restaurant or retail environment.
Six or more months as a supervisor preferred.

Responsibilities

Ensures the well-being of the store and its employees through effective management of safety and risk, including prevention, escalation, and response.
Effectively and timely communicates with all levels of the organization by following company standards of team building, recognition, and professionalism.
Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, IT, finance, and payroll.
Effectively prioritizes daily store activities under the direction of the general manager.
Manages operations of total sales floor or sales units (e.g., cash/wrap, retail, or fountain areas) and ensures Chocolateers are optimizing resources and strategically placed.
Serves as a principal point of contact with corporate employees and outside vendors if no management members are present at the store, especially while covering absences, vacations, and leaves.
Upholds the values of exemplary customer service by modeling behavior and leadership.
Monitors sales and labor cost issues in real-time with a goal to maximize profitability without sacrificing customer service.
Responds in a timely manner to all escalated customer service issues.
Maintains high standards of cleanliness, food/product safety, and branding requirements, including monitoring of communications with guests regarding allergens ensuring company policy is strictly followed.
Properly uses MICROS system and its functionality.
Assists with payroll, scheduling, interviewing, selection, and in-service training, under the auspices of the general manager and in conjunction with the human resources and payroll departments.
Develops Chocolateers using coaching, mentoring, and empowerment practices.
Handles basic Chocolateer employee relations functions, including discipline or suspensions as needed under the direction of the general manager.
Serves as a general resource and role model for Chocolateers.