CHMG Patient Refill Center Coordinator | Full Time| Days | Concord, NH

Concord Hospital • Concord, NH

2d • Onsite

About The Position

Reporting to the CHMG Patient Refill Center Pharmacist Lead, this role manages medication renewal requests and prior authorizations per CHMG policy and protocol, along with other assigned duties. The position involves accessing and reviewing patient charts, navigating practice-specific protocols, authorizing medication renewals, and submitting accurate prior authorization requests. This is an administrative role without direct patient contact. Additionally, the role may support Central Service functions such as inputting medical records/chart pre-loading and assisting with other clerical, environmental, and organizational needs.

Requirements

• Certified Pharmacy Technician, CPhT
• Registered Medical Assistant, RMA
• Certified Medical Assistant, CMA
• Candidates with Licensed Nursing Assistant, LNA credentials may be hired into a Medical Assistant position with the expectation that the candidate must obtain certification or registration within the first year of employment.
• With completion of an accredited Medical Assistant program or Pharmacy Technician Certification Board CPhT Exam, no experience is required.
• Licensed Nursing Assistant must have a minimum of one year of healthcare experience.

Nice To Haves

• Covermymeds.com experience a plus.

Responsibilities

• Receive medication renewal requests via eRx, phone, voice mail, fax, etc. and authorizes refills adhering to CHMG Medication Renewal Policy and Protocol.
• Initiates and completes medication prior authorizations.
• Follows telephone screening guidelines for answering the phone; identifies patient's concern and directs calls if needed.
• Makes outgoing calls relating to medication renewals and prior authorizations.
• Schedules patient appointments and places future appointment orders as needed, demonstrating understanding of scheduling guidelines and patient needs.
• Uses software (EMR, e-mail, fax queues, registries, portal, etc.) following established protocols for documentation and actions.
• Performs additional tasks as assigned, such as patient chart pre-loading and scanning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree