Chiropractic Assistant

HealthLinc•Elkhart, IN

4d•Onsite

About The Position

The Chiropractic Assistant supports the chiropractor and patients throughout treatment and helps deliver exceptional patient care. The role assists with clinical procedures, prepares patients for examinations and therapies, performs administrative duties, and supports the efficient day-to-day operation of the chiropractic clinic. Working with providers and clinic staff, the assistant coordinates patient flow, maintains accurate documentation, schedules appointments, and educates patients on treatment plans and follow-up care. The position also supports quality improvement initiatives aligned with and in support of Patient-Centered Medical Home (PCMH). Duties and responsibilities may change at any time, with or without notice.

Requirements

High school diploma or equivalent.
Strong organizational and time management skills.
Ability to work well in a team environment.
Excellent written and verbal communication skills.
Ability to follow HealthLinc policies and procedures.
Ability to operate a multi-line phone system and office equipment, including printers and fax machines.
Basic software skills, including Microsoft Office, EHR, and online sources.

Nice To Haves

One to two years of clinical experience or medical office experience is highly preferred.
Prior experience as a Medical Assistant is highly preferred.

Responsibilities

Assist the chiropractor during patient examinations, treatments, and therapeutic procedures.
Serve as a primary point of contact for patients, address questions and concerns, and direct patients to appropriate team members as needed.
Coordinate referrals, diagnostic testing, and follow-up appointments.
Verify insurance eligibility and benefits, obtain prior authorizations, and ensure required documentation is completed before services are provided.
Answer incoming calls, respond to patient messages, and manage office correspondence professionally.
Scan, fax, file, and maintain patient records and medical documentation in accordance with HealthLinc policies and HIPAA regulations.
Request, receive, and process medical records as directed by the chiropractor.
Comply with HIPAA, OSHA, and applicable federal, state, and organizational policies and regulations.
Monitor, order, and maintain inventory of chiropractic supplies, equipment, and clinical materials.
Keep treatment rooms and common clinical areas clean, organized, stocked, and prepared before and after patient visits.
Under the chiropractor’s direct supervision, assist with therapeutic services and patient care activities within the scope of the position.
Educate patients on treatment expectations, home care instructions, and follow-up appointments as directed by the chiropractor.
Promote a positive patient experience by addressing questions and concerns with compassion, professionalism, and confidentiality.
Participate in quality improvement initiatives that support Patient-Centered Medical Home (PCMH).