Youth Services Specialist Edgewood

Richland Library•Columbia, SC

4d•Onsite

About The Position

Richland Library is seeking to hire a Full-Time Children's Specialist Public Service Professional at our Edgewood location. This role involves performing professional-level library duties, supporting management with staff supervision, collaborating on programming, and ensuring a positive customer experience. The specialist will also be involved in collection maintenance, outreach, and utilizing technology for various tasks. The position requires adherence to library policies, safety guidelines, and a commitment to providing outstanding customer service.

Requirements

Bachelor’s degree in related discipline; supplemented by some previous directly related experience; or an equivalent combination of education, certification, training, and/or experience.

Nice To Haves

American Library Association (ALA) accredited Master of Library and Information Science (MLIS)

Responsibilities

Performs professional-level Library duties including answering reference and technology questions, responding to customer requests, completing complex processes correctly, and interpreting Library policies and procedures to customer and other staff members
Supports the department / location manager with the hiring, training, and supervision of staff and volunteers including but not limited to, assigning and communicating daily activities and priorities, guiding the work of staff and volunteers, communicating important location, system, and organizational information and updates, and coordinating training
Answers directional and informational questions about the Library including its services, materials, programs and initiatives
May serve as a liaison for a target audience and provide specialized services to that audience
Collaborates with managers, colleagues and partners to develop and conduct Library programming that serves diverse community needs
Assists customers and colleagues with addressing and resolving problems
Responds to and resolves problematic customer situations and events; enforces the Richland Library Code of Conduct and follows established guidelines
Performs various tasks related to collection maintenance, including but not limited to assisting with weeding of materials, creating engaging displays, and shelving materials
May participate in a variety of other professional-level activities including but not limited to outreach efforts, collection development, volunteer supervision, and assisting with administrative activities
Performs start up or closing tasks for specific shifts
Gathers, organizes, and prepares statistics
Assists customers with locating materials and using PAC terminals, copiers, and other equipment
Uses technology for a variety of tasks including communication, scheduling, creating reports and tracking data; monitors automated functions and equipment; escalates issues to appropriate staff, as needed; maintains current knowledge of developments in the Library technologies
Ensures that Library interior appears clean, tidy, attractive, and inviting to customers including managing and merchandising library collections
Serves as liaison to various committees within the library system; coordinates special projects, meetings, and events as assigned
Observes, identifies, and recommends operational changes throughout the library system as appropriate
May assist with preparation and review of budget requests
May coach, mentor, and guide staff or volunteers to achieve improved levels of excellence
Follows organizational, County, and public health and safety guidelines and protocols; performs job functions in a safe manner and reports all safety hazards per established policies and procedures
Attends and participates in staff and professional group meetings; stays current on new trends and best practices
Learns and consistently exhibits Richland Library’s brand promises in all interactions with customers and colleagues; provides outstanding customer service to all internal and external customers; successfully ascertains and meets the individualized needs of each customer
May be required to work nights and weekends based on organizational responsibilities and job requirements
May manage operations during absence of higher-level staff