Children's 3/4 Year Old Supervisor - Ski & Snowboard School

Aspen Skiing Company•Snowmass Village, CO

1d•$62,476 - $72,476•Onsite

About The Position

The 3 & 4 Year Old Supervisor leads and supports pros and inside support team to deliver exceptional guest services and operational excellence. The Supervisor will be responsible for overseeing the inside and outside coordination of the 3 & 4 year old ski program, including actively building a dynamic and cohesive team that solves problems creatively and implements new ideas, and spends time building relationships between Pros and guests. The ideal candidate has a PSIA certification or a background in education with a proven track record of building and promoting a healthy and supportive culture of professionalism, excellence, collaboration, and trust. A passion for working with young children is essential.

Requirements

High School Diploma or equivalent required, college degree preferred
Minimum of 5 seasons in the snow sports industry required
Minimum current PSIA/AASI level 2 certification, or foreign equivalent, required
Proficiency in computer programs including point of sale systems, scheduling software, and Microsoft Office Suite
Advanced understanding of ski/snowboard technique and teaching methodology
Familiarity with ski & snowboard school operations, including scheduling, lesson assignments, and guest experience management
Knowledge of safety protocols, risk management, and emergency response procedures
Ability to oversee scheduling, reporting, and record keeping
Proven leadership skills with the ability to motivate and manage a diverse team
Excellent guest service skills, with the ability to handle guest inquiries, complaints, and feedback professionally

Nice To Haves

Current trainer status preferred

Responsibilities

Organize and prioritize operational requirements based on departmental SOP’s, end of season analysis, and prescribed initiatives
Supervise, schedule and staff a team of Pros to meet daily operational needs while ensuring scheduling accuracy throughout the season
Promote excellence in guest service by evaluating guest experiences and addressing concerns as they arise.
Maintain an active on-hill presence, engaging with Pros and guests while observing guest experience and Pro performance at key times each day.
Lead employee recognition efforts, performance management, and disciplinary actions
Mentor and provide guidance to Pros, including Academy training, PSIA certification, Stage IV progression, and Trainer pathway mentorship
Collaborate with other departments to ensure seamless operations and enhance product knowledge
Support ski school operations by assisting sales and reservations, payroll, and other teams as needed
Promote and uphold a strong culture of risk management through clear communication and adherence to safety protocols
Act in the best interest of ASC in growth and protection of current ASC business, including sales and investigating underground teaching
Conduct a thorough end-of-season analysis to assess individual and departmental strengths and opportunities, contributing to off-season evaluation and planning.
Other duties as assigned