Children and Family Services Manager

Volunteers of America Oregon•Portland, OR

6d•Hybrid

About The Position

The Children and Family Services Manager provides operational management and supervision for assigned Children and Family Services programs, including Family Relief Nursery, Court Care, drop-in childcare, and other assigned services. The Manager is responsible for translating program goals, organizational expectations, regulatory requirements, and Director-level priorities into effective day-to-day operations across program locations. This position provides direct management and accountability for assigned supervisors, leads, and program employees; supports staffing and scheduling; oversees administrative and service-delivery processes; monitors program data and documentation; and ensures consistent implementation of policies, procedures, and program standards. The Manager works closely with the Director of Children and Family Services to identify operational needs, implement program improvements, support change initiatives, and maintain high-quality, trauma-informed, and family-centered services. The Manager is expected to maintain a regular presence within assigned programs and to remain closely connected to daily operations. Depending on program structure and operational needs, this position may directly supervise site-based employees, coordinate program intakes and administrative functions, provide program coverage, facilitate groups or services within the scope of the employee’s credentials and training, and support the continued development and integration of behavioral health and substance use disorder services.

Requirements

Bachelor’s degree in early childhood education, social work, psychology, human services, behavioral health, or a related field preferred; equivalent combination of education and relevant experience may be considered.
Minimum of three (3) years of progressively responsible supervisory or management experience in human services, early childhood services, behavioral health, childcare, family services, or a related setting.
Minimum of two (2) years of direct supervisory experience, including responsibility for employee performance, coaching, development, and day-to-day management.
Qualified Mental Health Associate (QMHA) credential or eligibility preferred.
Experience managing operations across multiple programs, teams, service locations, or functional areas preferred.
Experience implementing organizational or programmatic change, including communicating changes, developing implementation plans, and supporting employees through transitions.
Experience working with children and families experiencing trauma, behavioral health needs, substance use disorder, child welfare involvement, or other complex service needs preferred.
Experience with program intake, eligibility, enrollment, documentation, data entry, and administrative processes.
Experience using an electronic health record, client database, case management system, or similar electronic documentation system preferred.
Experience facilitating educational, support, therapeutic, parenting, or other structured groups preferred.
Experience supporting compliance with licensing, contractual, regulatory, or funding requirements preferred.
Must maintain current enrollment in, or obtain and maintain eligibility for, the Oregon Department of Early Learning and Care Central Background Registry as required for assigned programs.
Current First Aid/CPR certification or ability to obtain within ninety (90) days of hire.
Current Food Handler certification or ability to obtain within sixty (60) days of hire when required for assigned programs.
Must successfully complete all required pre-employment screenings, including a criminal history background check.
Must not be excluded from participation in federal healthcare programs, including but not limited to listings on the Office of Inspector General (OIG) List of Excluded Individuals/Entities and the System for Award Management (SAM) exclusion list.
Must be legally authorized to work in the United States without sponsorship.
Must be able to travel throughout the Portland metropolitan area to perform essential job duties.
When operating a vehicle for VOA Oregon business, the employee must possess a valid driver's license and meet VOA Oregon's and its insurer's driver eligibility requirements.

Nice To Haves

Bachelor’s degree in early childhood education, social work, psychology, human services, behavioral health, or a related field preferred
Qualified Mental Health Associate (QMHA) credential or eligibility preferred.
Experience managing operations across multiple programs, teams, service locations, or functional areas preferred.
Experience implementing organizational or programmatic change, including communicating changes, developing implementation plans, and supporting employees through transitions.
Experience working with children and families experiencing trauma, behavioral health needs, substance use disorder, child welfare involvement, or other complex service needs preferred.
Experience using an electronic health record, client database, case management system, or similar electronic documentation system preferred.
Experience facilitating educational, support, therapeutic, parenting, or other structured groups preferred.
Experience supporting compliance with licensing, contractual, regulatory, or funding requirements preferred.

Responsibilities

Manages the day-to-day operations of assigned Children and Family Services programs and locations, ensuring services are appropriately staffed, coordinated, and responsive to program and family needs.
Supervises, coaches, develops, and evaluates assigned employees; provides consistent, goal-oriented and strengths-based supervision and supports effective communication, accountability, and employee development.
Ensures program operations comply with organizational policies, contractual requirements, licensing standards, funding requirements, and applicable laws and regulations.
Coordinates staffing, scheduling, coverage, and other operational resources to maintain continuity of services; provides direct operational or program support when needed.
Supports implementation and ongoing improvement of program policies, procedures, workflows, service models, and evidence-based, trauma-informed, and family-centered practices.
Monitors program performance, service quality, documentation, data collection, and reporting; identifies operational issues and works with the Director to implement improvements and corrective actions.
Oversees or participates in program administrative functions, including intake and enrollment processes, client records, electronic data entry, EHR or database use, reporting, and other documentation requirements.
Supports the Director with program planning, budget monitoring, contract and grant requirements, performance goals, and implementation of organizational or programmatic changes.
Develops and maintains effective working relationships with families, community partners, referral sources, funders, volunteers, courthouse or government partners, and other stakeholders associated with assigned programs.
Supports the delivery and development of early childhood, family support, behavioral health, substance use disorder, and related services within the scope of the employee’s education, training, and credentials; may facilitate groups or provide other direct services as qualified and needed.
Responds to operational, staffing, client, and safety situations requiring management intervention and ensures appropriate follow-up, communication, and documentation.
Maintains a regular presence across assigned program locations and travels between sites as necessary; may transport clients, supplies, or program participants and may operate program vehicles, including larger passenger vehicles, when qualified and needed.
Collaborates with the Director of Children and Family Services and other organizational leaders to coordinate services, address program needs, and support division and agency initiatives.
Performs other duties as assigned.

Benefits

Medical insurance options with employer-paid premiums covering 71%–89% of employee-only coverage, with employee costs starting at $66.23 per paycheck
Optional dental and vision coverage at employee cost.
Employer-provided life insurance, along with short- and long-term disability coverage.
403(b) retirement plan with an automatic 5.5% employer contribution after 18 months of employment, regardless of employee contribution.
A generous paid time off (PTO) plan, with accruals of 15 days in the first year, 23 days in the second year, and 26 days in the third year.
80 hours of frontloaded sick time (prorated in the first year), resetting annually on January 1.
10 paid holidays each year, plus 3 personal holidays (prorated in the first year)
As a 501(c)(3) nonprofit, VOA Oregon is a qualified employer for the Public Service Loan Forgiveness (PSLF) program, which may help reduce or eliminate federal student loan debt for employees who meet eligibility requirements.
Flexible spending accounts
Employee assistance program (EAP)
Access to other voluntary benefits and employee discounts.