Children and Family Services Manager Req #60880

Volunteers of America Oregon•Portland, OR

3d•Onsite

About The Position

The Children and Family Services Manager provides operational management and supervision for assigned programs, including Family Relief Nursery, Court Care, drop-in childcare, and other services. The Manager translates program goals, organizational expectations, regulatory requirements, and Director-level priorities into effective day-to-day operations across program locations. The role oversees assigned supervisors, leads, and program employees; supports staffing and scheduling; manages administrative and service-delivery processes; monitors program data and documentation; and promotes consistent application of policies, procedures, and program standards. Working closely with the Director of Children and Family Services, the Manager identifies operational needs, implements program improvements and change initiatives, and supports high-quality, trauma-informed, family-centered services. The Manager maintains a regular presence in assigned programs and stays connected to daily operations. Depending on program needs, the role may supervise site-based employees, coordinate intakes and administrative functions, provide program coverage, facilitate groups or services within the employee’s credentials and training, and support the development and integration of behavioral health and substance use disorder services. The position is based at the Family Relief Nursery in Portland, Oregon, and requires travel within the Portland metropolitan area, with occasional overnight travel for training, meetings, or other business needs. The work is primarily in a professional office setting, with regular use of office equipment and occasional travel between program, partner, and community sites. The role may involve transporting clients, supplies, or program participants and operating program vehicles when qualified and needed. The employee must be able to perform essential duties with or without reasonable accommodation.

Requirements

At least three years of progressively responsible supervisory or management experience in human services, early childhood services, behavioral health, childcare, family services, or a related setting.
At least two years of direct supervisory experience, including responsibility for employee performance, coaching, development, and day-to-day management.
Experience with program intake, eligibility, enrollment, documentation, data entry, and administrative processes.
Must maintain current enrollment in, or obtain and maintain eligibility for, the Oregon Department of Early Learning and Care Central Background Registry when required for assigned programs.
Current First Aid/CPR certification or ability to obtain it within 90 days of hire.
Current Food Handler certification or ability to obtain it within 60 days of hire when required for assigned programs.
Must successfully complete required pre-employment screenings, including a criminal history background check.
Must not be excluded from participation in federal healthcare programs, including the OIG List of Excluded Individuals/Entities and SAM exclusion list.
Must be legally authorized to work in the United States without sponsorship.
Must be able to travel throughout the Portland metropolitan area to perform essential duties.
When operating a vehicle for VOA Oregon business, must possess a valid driver’s license and meet VOA Oregon’s and its insurer’s driver eligibility requirements.
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employees or others.
Regularly sit for extended periods, use hands and fingers to operate a computer and other office equipment, and communicate effectively in person and by phone; occasionally stand, walk, bend, and lift up to 25 pounds.
Knowledge of early childhood education, child development, family strengthening, and family support practices.
Knowledge of trauma-informed care, child abuse prevention, domestic violence, family systems, and child welfare practices.
Knowledge of behavioral health and substance use disorder services and their integration with family-serving programs.
Knowledge of program operations, quality improvement, documentation, data collection, and performance measurement.
Knowledge of employee supervision, performance management, staff development, and effective team management.
Knowledge of applicable licensing, regulatory, contractual, and organizational requirements affecting assigned programs.
Skill in supervising, coaching, developing, and holding employees accountable for performance and program expectations.
Skill in organizing work, setting priorities, coordinating staffing and resources, and managing multiple operational needs.
Skill in problem solving, conflict resolution, and exercising sound judgment in day-to-day program operations.
Skill in verbal and written communication with employees, families, community partners, and other stakeholders.
Skill in using technology, including Microsoft Office, databases, electronic health records, and other program systems.
Skill in facilitating meetings, groups, training, and collaborative problem-solving.
Ability to implement new processes, workflows, and program changes while supporting employees through change.
Ability to work effectively with clients, families, employees, community partners, and other stakeholders with differing needs and circumstances.
Ability to adapt to changing program needs, make independent decisions within established authority, and maintain confidentiality.

Nice To Haves

Bachelor’s degree in early childhood education, social work, psychology, human services, behavioral health, or a related field; an equivalent combination of education and relevant experience may be considered.
Qualified Mental Health Associate (QMHA) credential or eligibility.
Experience managing operations across multiple programs, teams, service locations, or functional areas.
Experience implementing organizational or programmatic change, including communicating changes, developing implementation plans, and supporting employees through transitions.
Experience working with children and families experiencing trauma, behavioral health needs, substance use disorder, child welfare involvement, or other complex service needs.
Experience using an electronic health record, client database, case management system, or similar electronic documentation system.
Experience facilitating educational, support, therapeutic, parenting, or other structured groups.
Experience supporting compliance with licensing, contractual, regulatory, or funding requirements.

Responsibilities

Manage the day-to-day operations of assigned Children and Family Services programs and locations, ensuring appropriate staffing, coordination, and responsiveness to program and family needs.
Supervise, coach, develop, and evaluate assigned employees, providing goal-oriented, strengths-based supervision and supporting communication, accountability, and employee development.
Ensure program operations comply with organizational policies, contractual requirements, licensing standards, funding requirements, and applicable laws and regulations.
Coordinate staffing, scheduling, coverage, and operational resources to maintain continuity of services, and provide direct operational or program support when needed.
Support implementation and continuous improvement of program policies, procedures, workflows, service models, and evidence-based, trauma-informed, and family-centered practices.
Monitor program performance, service quality, documentation, data collection, and reporting; identify operational issues and work with the Director on improvements and corrective actions.
Oversee or participate in administrative functions, including intake and enrollment, client records, electronic data entry, EHR or database use, reporting, and other documentation requirements.
Support the Director with program planning, budget monitoring, contract and grant requirements, performance goals, and organizational or programmatic changes.
Develop and maintain working relationships with families, community partners, referral sources, funders, volunteers, courthouse or government partners, and other stakeholders.
Support the delivery and development of early childhood, family support, behavioral health, substance use disorder, and related services within the employee’s education, training, and credentials; facilitate groups or provide direct services when qualified and needed.
Respond to operational, staffing, client, and safety situations requiring management intervention, ensuring appropriate follow-up, communication, and documentation.
Maintain a regular presence across assigned locations and travel between sites as necessary; transport clients, supplies, or program participants and operate program vehicles, including larger passenger vehicles, when qualified and needed.
Collaborate with the Director of Children and Family Services and other organizational leaders to coordinate services, address program needs, and support division and agency initiatives.
Perform other duties as assigned.

Benefits

Medical insurance options with employer-paid premiums covering 71%–89% of employee-only coverage; employee costs start at $66.23 per paycheck.
Optional dental and vision coverage at employee cost.
Employer-provided life insurance and short- and long-term disability coverage.
403(b) retirement plan with an automatic 5.5% employer contribution after 18 months of employment, regardless of employee contribution.
Paid time off accruals of 15 days in the first year, 23 days in the second year, and 26 days in the third year.
80 hours of frontloaded sick time, prorated in the first year and resetting annually on January 1.
10 paid holidays each year and 3 personal holidays, prorated in the first year.
Eligibility as an employee of a qualified 501(c)(3) employer for the Public Service Loan Forgiveness program, subject to program eligibility requirements.
Flexible spending accounts.
Employee assistance program (EAP).
Access to other voluntary benefits and employee discounts.