Children and Families Program Supervisor

State of Connecticut•Hartford, CT

2d•Hybrid

About The Position

The Connecticut Department of Children and Families is hiring one full-time Children and Families Program Supervisor in its Central Office Behavioral Health Division. The division leads the ongoing development and monitoring of the state's children's behavioral health system of care. The position provides program oversight, contract compliance, and quality improvement for more than 50 congregate care programs serving youth 24/7. It supervises the unit responsible for Private Non-Medical Institutions reviews and works with providers to monitor program outcomes, risk management, and incidents involving children in these programs. The role is based at Central Office, 505 Hudson Street, Hartford, Connecticut, and includes statewide travel. It is a hybrid position scheduled for 40 hours per week on first shift, generally 8:00 a.m. to 5:00 p.m., Monday through Friday, with flexibility for weekly operational needs. The job class manages administrative child welfare and protective services programs. The supervisor oversees program development and evaluation, ensures compliance with applicable mandates, supports staff and providers, and coordinates with agency units, other agencies, outside officials, and the community. The position requires extensive professional experience in child welfare or related human services, including supervisory experience over professional staff.

Requirements

Eight years of professional experience in child welfare, children's protective services, foster services, adoption, or social and human services.
At least one year of the general experience must be in a supervisory capacity over professional staff responsible for planning, developing, or implementing administrative or program services in child welfare, children's protective services, children's mental health, or juvenile justice. For state employees, this experience is interpreted at the level of a Social Work Supervisor.
Considerable knowledge of relevant agency policies and procedures; casework principles, methods, and techniques; factors influencing individual and family attitudes and behavior; community resources and available services; the legal basis for departmental programs and requirements; child development; and mental health and behavioral challenges facing children and youth.
Considerable interpersonal skills and oral and written communication skills, and supervisory ability.
College training may substitute for general experience at 15 semester hours per half-year of experience, up to four years for a bachelor's degree.
A master's or other advanced degree in behavioral science, public administration, education, social work, or a closely related field may substitute for one additional year of general experience.
For state employees, two years of experience as a Children Services Consultant may substitute for the general and special experience.
Closely related fields include child welfare, applied sociology, social and/or human services, clinical psychology, child development, criminal justice, counseling, human development and family relations, human service, and marriage and family therapy.

Nice To Haves

Experience managing provider partnerships and relationships.
Experience monitoring provider performance, tracking deliverables and performance metrics, and using data and outcomes to inform provider-performance and service-improvement decisions.
Knowledge of residential and out-of-home treatment systems, such as Specialized Trauma-informed Treatment and Reunification (STTAR) programs, therapeutic group homes, and residential treatment centers.
Experience working as part of a multidisciplinary clinical team.
Strong communication skills; demonstrated relationships with a broad section of multidisciplinary stakeholders; familiarity with prevention, diversion, and intervention services for youth and families; a history of developing and sustaining relationships with service providers; and familiarity with the Connecticut provider network and systems of care.

Responsibilities

Provide program oversight, contract compliance, and quality improvement for more than 50 congregate care programs serving youth.
Directly supervise the unit responsible for conducting Private Non-Medical Institutions reviews.
Conduct provider meetings.
Evaluate and monitor program outcomes.
Support the evaluation of risk management.
Follow up on incidents involving children served by the programs, including arrests, AWOLs, and restraints.
Manage a component of an agency program, including oversight of development and evaluation of clinical or behavioral programs.
Ensure specialized services and programs comply with federal, state, and departmental mandates.
Identify and develop new programs and funding sources.
Schedule, assign, oversee, and review staff work; provide training and assistance; and conduct performance evaluations.
Determine priorities, plan office work, and establish and maintain office procedures.
Develop or recommend policies and standards.
Act as a liaison with agency units, other agencies, outside officials, and community members to coordinate policies, procedures, services, and resources.
Prepare reports and correspondence; consult with staff on difficult cases; and oversee records maintenance.
Collect and analyze program data.
As needed, interact with clients and caretakers and participate in cases concerning community placement versus institutionalization.
Perform related duties as required.