Child Welfare Support Specialist - Bilingual

County of Weld•Greeley, CO

6d•Onsite

About The Position

Serves as the initial engagement point for the Division of Child Welfare. Greets visitors in a courteous, efficient manner, with a focus on customer success. Answers general questions and helps customers. Works collaboratively with, and provides clerical and other support to, other members of the Child Welfare team. Primary location will be at the Chase/Annex building, but employee may perform work at one of the other satellite offices when required. Reliable, predictable, attendance Monday through Friday 8 a.m. to 5 p.m. Reliable, predictable, attendance within designated scheduled hours. This position is in-person and not eligible for telework options.

Requirements

High School or equivalent
1 year of experience working with customers.
Ability to work as part of a team and independently to achieve necessary results.
Ability to manage multiple tasks under time constraints.
Ability to enter data into several different computer programs.
Ability to learn and apply new computer skills on a regular basis.
Knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook.
Ability to keyboard at 35 words per minute.
Ability to read and write Spanish in a proficient manner.
Ability to interpret between English and Spanish using the professional language.
Ability to read and comprehend instructions, correspondence, and department policies and procedures.
Ability to write correspondence.
Ability to effectively communicate in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to apply math concepts and calculations in the work environment.
Ability to apply common sense to problem solve in a work environment.
Ability to adapt to fast paced, high volume and ever-changing work environment and be able to handle high stress and conflict filled situations while remaining calm and professional.
Well versed in effective conflict resolution and possess ability to deescalate hostile situations.
Ability to provide support to Caseworkers and other Child Welfare staff by temporarily watching children during family meetings, while longer term care arrangements are made or in other emergency situations.
Pass criminal background check prior to employment start date.
Pass Human Services Background Checks. Background checks include CBI/FBI fingerprinting and will continue to be monitored throughout employment.
Have a valid Colorado Driver's License and Liability Insurance.
Provide own transportation and be willing to travel throughout Weld County.
Complete twenty (20) hours of job specific training annually.
This position is subject to a pre-employment drug screening. Employment is contingent upon successfully passing the screening in accordance with Weld County policy.

Nice To Haves

Associate's Degree
Experience working in a public or private human services organization.
Experience working in a Child Welfare environment.
2 years of full time business or clerical experience in an office environment which includes a high level of customer service and working with the public.

Responsibilities

Answer incoming phone calls when at the front desk.
Identify efficiently and accurately the caller’s need and direct caller to the proper extension or department employee in a customer focused manner.
Provide calm, respectful responses to individuals in stress filled situations.
Greet and direct walk-in customers and visitors and identifies the purpose of the visit and provide assistance as needed.
Provide Spanish/English interpretation for Child Welfare staff. Interpretation will be performed at the Department, on the telephone, or out in the field accompanying a caseworker to an identified home or other location of a case participant.
Oversee lobby; lock and unlock doors daily.
Monitor unauthorized posting in the lobby area.
Keep the lobby area clean of debris and wipe down hard surfaces throughout the day.
Perform a variety of clerical duties that includes data entry, imaging/scanning, mail distribution, copying and assembly of informational packets.
Responsible for delivering necessary paper to all copy machines.
Replace toner in copy machines and printers.
Responsible for maintaining stock of resource material and application packets in lobby and placing supply orders monthly.
Set up ongoing Foster Care Review schedule coordinating with individual caseworker’s calendars and the State reviewers.
Mail out letters to invite all individuals involved in scheduled Foster Care Reviews.
Print and deliver court orders to caseworkers.
Complete redaction for Discovery requests for Legal.
Assist Child Welfare staff with various background checks and documentation.
Perform various legal searches and COVES checks to obtain Colorado birth certificates.
Assist in preparation of meeting rooms for all family engagement meetings, assisting in setting up technical equipment for teleconferencing, preparing visual aids and other requested services.
Assist in keeping the meeting rooms clean by wiping down the table, chairs, refilling water pitchers, and restocking drinking cups before and after meetings.
Follow policies and procedures, the Weld County Code of Conduct, and adhere to strict confidentiality guidelines and appropriate releases of information outlined in both.
Understand and implement rules and regulations for Child Welfare organizations in Colorado outlined in the State of Colorado Department of Human Services Volume 7 guidelines.
Demonstrate a high level of professionalism, active listening, and verbal and written communication during all interactions.
Interact in various settings with internal and external customers, Department and Division leadership, and other professionals and stakeholders.
Other duties as needed