Child Welfare Manager 2 (CSRC)

State of Louisiana • Baton Rouge, LA

4d • Onsite

About The Position

The Child Welfare Manager 2 manages and oversees statewide programs within the Child Safety Response Center, which handles high-risk, time-sensitive matters involving child safety and well-being. The role provides experienced leadership for critical decisions, response coordination, escalations, and compliance with applicable policies, procedures, and legal requirements. The two programs overseen are the 24-hour Child Safety Response Program and the Child Consultant Decision Making Program.

The manager oversees the Child Safety Response Center hotline and ensures adequate staff coverage to respond to reports of abuse or neglect while minimizing stakeholder wait times. The role collaborates with DCFS executive management and team members, supports program initiatives and legislative implementation, and performs other duties as assigned. The position is based at the State Office in Baton Rouge, Louisiana. Typical hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.; flexible schedules may be available after certain criteria are met and depend on the position.

Requirements

• Seven years of experience in child welfare; or six years of full-time work experience in any field plus four years of child welfare experience; or a bachelor's degree plus four years of child welfare experience; or an advanced degree in social science, behavioral health, nursing, or a juris doctorate plus three years of child welfare experience.
• Possession of a high school diploma or equivalent.
• A current driver's license and access to a personal vehicle.
• Must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1(c).
• For the experience-substitution pathway, each 30 semester hours from an accredited college or university counts as one year toward the six years of full-time work experience in any field, up to 120 semester hours or four years.

Responsibilities

• Directs programmatic practice and oversight of the statewide 24-hour Child Safety Response Program and Child Consultant Decision Making Program.
• Oversees the Child Safety Response Center hotline, ensuring adequate staff coverage to respond to reports of abuse and/or neglect and minimizing wait times for community stakeholders.
• Collaborates with DCFS executive management and team members to coordinate interrelated responsibilities and activities and ensure program initiatives are relevant and feasible.
• Conducts staff meetings.
• Prepares and delivers presentations at conferences, workshops, and trainings.
• Responds to requests for information from the media.
• Assists in drafting legislation and reviews or directs reviews of proposed legislation to assess programmatic impact.
• Develops implementation plans for enacted legislation affecting Centralized Intake.
• Performs other duties as assigned for the smooth operation of the Department.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED