Child Watch Game Room Lead

The Salvation Army Southern California•Ewa Beach, HI

19h•Hybrid

About The Position

The Child Watch Lead’s primary function is to oversee staff, volunteers and both large and small groups of children ages 6 months to 11 years old in short-term childcare while parents or guardians are utilizing The Salvation Army Kroc Center. The Child Watch Lead will be responsible for receiving payment of child watch services by cash, check, credit card or debit card through a Point of Sales (POS) system, providing information and answering questions. This position will ensure The Salvation Army policies and procedures are being followed, working closely with the Member Services Coordinator and Member Services Manager to organize, equip, and staff the Child Watch facilities. The Child Watch Lead will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the manner in which he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.

Requirements

High School Diploma or GED equivalency.
Must be at least 18 years of age.
Must have at least two years of successful experience working with children.
Have at least 1 year experience supervising staff.
Must be computer literate with proficient typing skills and the ability to use new software programs with basic training.
Must have excellent telephone skills with the ability to maintain a non-judgmental attitude in working with guests, members and staff.
TB clearance required.
Able to prioritize and organize work assignments and take projects from beginning through completion.
Able to perform job functions with attention to detail, speed and accuracy.
Able to work in a fast-paced environment and maintain poise under pressure.
Is self-motivated, energetic, enthusiastic, motivational and able to maintain a self-directed schedule.
Genuine interest and commitment to providing quality service and child care.
Respond to crisis situations in a calm and effective manner and remain calm when resolving problems using good judgment.
Must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work.
Able to work with limited supervision, and work in a team setting with other professionals.
Talking to co-workers and members/guests.
Written communication to and from co-workers and members/guests.
Talking on the telephone.
Responding to written or verbal requests of co-workers and members/guests.
Training/giving verbal and written instructions.
Receiving verbal and written instructions.
Writing/composing written language.
Reading.
Visiting/working at other worksites.
Communication via the latest technologies.
Ability to interact with co-coworkers and the public in a positive professional manner in conformity with The Salvation Army Mission Statement.
Ability to work with people of diverse backgrounds and circumstances.
Supervise others effectively.
Knowledge of age appropriate child care.
Creative in planning and providing activities for that care.
Valid driver’s license and insured transportation.
Pass a criminal history information check.

Nice To Haves

Experience with a Point of Sales (POS) system preferred.
Preferred class-work in childhood development or related field.
CPR/First Aid/AED certification at time of hire or ability to be certified within 30 days after hire date.

Responsibilities

Provide a safe, supervised and developmentally appropriate play environment for the children of members and guests of the Kroc Center Hawaii.
Meet and greet all members, guests, staff and volunteers with a smile and hello. Make eye contact, use member’s, guest’s or child’s name whenever possible and ensure questions about programs and procedures are answered.
Oversee and resolve member and guest complaints by obtaining and evaluating all relevant data. Follow up with members and guests to ensure high-level satisfaction. Communicate guest complaints to the Member Services Coordinator and Member Services Manager to address and implement a course of action.
Lead, organize and participate in children's play activities such as craft activities, creative play, board games, puzzles, etc.
Use positive behavioral methods to encourage independence and responsibility. Use appropriate positive discipline consistently and coach others to do the same.
Facilitate check in and check out procedures according to protocol, ensure proper identification of adult designated to pick up the child and maintain accurate rosters/logs.
Maintain confidentiality of member and guest personal information.
Receive payment by cash, check, credit card or debit card for Child Watch services. Compute and record totals of transactions; issue receipts, refunds, credits or change due to guests or members utilizing the Point of Sale (POS) kiosk system. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Ensure equipment and supplies are sanitized and in good condition, removing any items that become broken or unsafe. Communicate with the Member Services Manager to address maintenance related issues.
Work with Member Services Coordinator to track and predict child levels to adequately plan and prepare weekly schedules. Ensure appropriate child to staff ratios are maintained at all times.
Assist in emergencies or treatment of injured participants or staff. Follow up with completion of appropriate paperwork as directed.
Oversee, train and develop staff and volunteers in the Child Watch area to comply with The Salvation Army and Child Watch policies and procedures.
Provide back-up support for Front Desk.
Report any suspected abuse or lack of adherence to Child Watch policy to the Member Services Manager.
Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii.
Attend staff meetings and other administrative meetings.
Perform other duties as assigned.