Child Support Technician(AHU Technician)(4901-12)

Hamilton County Government • Cincinnati, OH

12d • Hybrid

About The Position

This position is with Hamilton County Job & Family Services and is a Child Support Technician role. The county is committed to providing equal employment opportunities and is a second-chance employer and a recovery-friendly workplace. The role involves interviewing obligees and obligors to determine services, explaining rights and responsibilities, documenting case processing using the Support Enforcement Tracking System (SETS), verifying demographic data, maintaining production standards, setting up new cases, researching case information, issuing investigative reports, recommending contempt citations, preparing court documents, verifying and updating financial balances, negotiating payment amounts for arrearages, computing current support using state guidelines, responding to inquiries, and collaborating with other divisions and states for interstate actions. The position also requires compiling statistical reports, updating the Child Support Enforcement Manual, computing arrearages, completing random moment sample data, appearing at hearings, and attending meetings and training sessions. The role also involves performing other related duties as assigned.

Requirements

• Associate degree or equivalent of an associate degree (94 credit hours); OR two (2) years Job & Family Services experience. OR four (4) years' experience in customer service or collections work; or equivalent.
• Knowledge of principles of interviewing.
• Knowledge of federal and state laws and rules governing public assistance and child support.
• Knowledge of agency policies and procedures governing assigned area.
• Knowledge of case preparation techniques.
• Knowledge of effective oral communication.
• Knowledge of technical writing.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to calculate fractions, decimals and percentages.
• Ability to use proper research methods in gathering data.
• Ability to gather, collate and classify information about data, people or things.
• Ability to handle sensitive inquiries from and contacts with officials and general public.
• Ability to prepare meaningful, concise and accurate reports.
• Skill in computer terminal usage.

Nice To Haves

• Potential for Hybrid Remote Work Schedule

Responsibilities

• Interviews obligees and obligors at the CSEA as necessary for determination of services needed.
• Explains to obligees and obligors their rights and responsibilities, the responsibilities of the CSEA, and provides written notice of same when required by ODJFS.
• Using the Support Enforcement Tracking System (SETS), completes documentation with respect to all aspects of processing a case, i.e., case narratives (automated or manual), referrals to other units or agencies, historical case profiles, etc.
• Verifies obligee and obligor demographic data.
• Maintains production standards for case processing and interviewing.
• Sets up new cases.
• Researches and reviews case information to process referrals, defaults, client complaints, etc., using all automated and manual resources available.
• Issues investigative reports, findings and recommendations to the court.
• Recommends contempt citations.
• Prepares paperwork for court orders, entries, affidavits, petitions, etc.
• Verifies balances via audits and distributions.
• Updates financial balances based on court findings and administrative reviews.
• Receives and posts payments.
• Monitors and adjusts financial accounts to ensure proper disbursement of payments.
• Negotiates/mediates with obligees and obligors on amounts to be paid on arrearages.
• Computes current support using the mandated State Child Support Guidelines.
• Receives and responds to telephone calls and correspondence.
• Works in conjunction with the Family and Adult Assistance Division when CSEA cases have a record of public assistance.
• Works in conjunction with the Children’s Services division for cases involving IV-E custody.
• Works in conjunction with other states to initiate and respond to interstate actions in order to comply with the Uniform Interstate Family Support Act (UIFSA).
• Schedules/reschedules clients for appointments.
• Complies with confidentiality law and regulation.
• Demonstrates courteous and professional behavior to clients and co-workers.
• Compiles and submits to line supervisors all statistical and activity reports as scheduled.
• Reviews and updates Child Support Enforcement Manual as needed.
• Computes arrearages owed to the Ohio Department of Human Services.
• Completes random moment sample RMS data for submission to RMS coordinator.
• Appears at state hearings and court hearings.
• Attends staff meetings to discuss regulations and any revisions in procedures.
• Attends conferences, training sessions and work shops to give or receive information pertaining to CSEA operations.
• Performs other related duties as assigned.

Benefits

• 11 Paid Holidays
• Immediately Begin Accruing Paid Vacation and Sick Time
• Earned Personal Days
• Paid Parental Leave
• Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option
• Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision
• Employer-Paid Life Insurance
• Long-Term Disability
• Tuition Reimbursement
• Public Service Loan Forgiveness Eligibility
• Free On-Site Parking
• Wellness Incentives
• Robust Employee Assistance Program
• Access to Free Medical and Rx through Marathon Health
• Expansive Behavioral and Mental Health Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree