Child Support Processor - Plymouth Probate & Family Court

Commonwealth of Massachusetts•Plymouth, MA

About The Position

Responsible for administering child support dockets and records and providing administrative support for judicial proceedings involving the establishment and enforcement of court orders related to divorce, separation, paternity, abuse prevention, and other matters involving minor children in the Probate and Family Court Department. Receives, examines, and processes legal documents in support of court operations and provides information about cases and court procedures. Works under the direction of the Department Head or their designee. The position provides customer service to court users and supports case processing, recordkeeping, scheduling, and coordination with the Department of Revenue. This position does not require supervision of others. Employment is contingent upon passing a criminal record check.

Requirements

High school diploma or GED equivalency.
One year of related office and/or customer service work experience; equivalent combinations of education and experience may be considered.
Knowledge of modern office equipment and technology, including computers and applicable software.
Knowledge of data entry procedures.
Organization and time-management skills.
Attention to detail.
Customer service skills.
Ability to learn departmental and court policies and procedures.
Ability to learn docket codes and legal proceedings.
Ability to establish effective working relationships.
Ability to prepare clear and accurate reports and maintain appropriate records.
Ability to maintain confidentiality.
Effective oral and written communication skills.
Ability to work independently and follow oral and written instructions.
Must pass a criminal record check.

Responsibilities

Distribute case-related forms and assist attorneys and court users with completing them properly.
Receive and direct phone calls and Virtual Registry inquiries; respond to standard requests about cases, scheduling, and court procedures while protecting confidentiality.
Respond to requests for copies of judgments and case materials and mail documents to court users.
Provide customer service in paternity and child support cases to attorneys, litigants, law enforcement personnel, and the general public.
Distribute child support intake and services application forms, as well as divorce, separate support, and annulment forms.
Process cases by scanning documents, docketing, scheduling motions, and preparing summonses.
Handle incoming and outgoing Registry of Probate mail, intake mailed court documents, organize mail, pull files, and return files to the file room after processing.
Docket complaints, judgments, orders, income assignments, and actions taken by the Court on hearing dates.
Copy, file, retrieve, and sort court papers, documents, and folders according to established procedures.
Perform complex case processing, including reviewing filings for accuracy and completeness, resolving discrepancies within established guidelines, and referring unusual problems to a supervisor.
Assist with training new employees and ongoing training of employees in child support matters.
Respond to unusual and complicated requests concerning cases, scheduling, and court procedures.
Serve as a liaison between the Registry and the Department of Revenue on child support matters, including processing and electronically transmitting orders and coordinating information and activities for hearings in DOR cases.
Perform other duties as required.