Child Support Officer (Disabled Friendly) (Staffing)

Rising Star Resource Development • Dallas, TX

1d • Onsite

About The Position

Rising Star Resource Development Corporation (Rising Star) is a private nonprofit 501(c)(3) corporation and Social Enterprise. We are a supportive and integrated employer providing employment to persons with disabilities, individuals with barriers to employment and our veterans. We are a provider of contract services for Facility Support services and Temporary Staffing services to Federal, State and local governments, and to commercial businesses. We are governed and credentialed at a State level through WorkQuest Texas and at a Federal level through the AbilityOne Commission. This position performs entry-level/routine child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity; enforcing court orders for child support and/or responding to customer inquiries. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Requirements

• Graduation from high school or equivalent
• Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist
• Skill in interviewing and negotiating
• Skill in using a personal computer for word-processing and data entry/retrieval
• Skill in basic mathematical computations
• Skill in handling multiple tasks, prioritizing, and meeting deadlines
• Skill in effective oral and written communication
• Skill in exercising sound judgment and effective decision making
• Ability to receive and respond positively to constructive feedback
• Ability to work cooperatively with others in a professional office environment
• Ability to provide excellent customer service
• Ability to arrange for personal transportation for business-related travel
• Ability to work more than 40 hours as needed and in compliance with the FLSA
• Ability to lift and relocate 30 lbs.
• Ability to travel (including overnight travel) up to 5%
• Ability to type 40 words per minute (Typing test required at time of interview)

Nice To Haves

• Graduation from an accredited four-year college or university
• Investigative practices and techniques
• Ability to proficiently read, write, and speak Spanish

Responsibilities

• Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure
• Conducts detailed in-office investigations to locate parties, verify employment and determine assets
• Prepares documents relating to legal and administrative actions to establish or enforce child support orders
• Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
• Negotiates out-of-court settlements and agreements with parties (CSO II only)
• Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
• Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents
• Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
• Reviews cases to determine if the cases are eligible for closure
• Attends court to assist legal staff, as needed
• Researches case information on the computer including TXCSES
• Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states= IV-D regulations
• Assesses child support cases to determine the appropriate case action
• Explains Child Support Program policies, procedures and regulations to customers
• Responds to customer inquiries and complaints
• Assesses the validity of complaints against the IV-D program with impartiality
• Serves as Notary Public
• Performs related work as assigned
• Maintains relevant knowledge necessary to perform essential job functions
• Attends work regularly in compliance with agreed-upon work schedule
• Ensures security and confidentiality of sensitive and/or protected information
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Benefits

• Workers Compensation
• Social Security Benefits
• Unemployment Insurance
• Medical Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level