CHILD SUPPORT CASE PROCESSING QUALITY ASSURANCE SPECIALIST - 73005406

State of Florida • Fort Myers, FL

6d • $41,517 - $55,115 • Hybrid

About The Position

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. This position performs team member support and is an excellent fit for critical thinkers. If you enjoy working with others, reviewing information and problem solving, this may be the position for you.

Requirements

• Currently employed with the Florida Department of Revenue.
• One year of experience performing quality reviews to ensure accuracy and timeliness.
• One year of experience coaching, mentoring, or instructing others.
• Two years of experience with a Child Support Program.
• Two years of experience conducting research and analyzing information to make decisions.
• Two years of experience in effective communication through a variety of methods (report writing, public speaking, presentations) to a diverse internal and external audience.

Nice To Haves

• Prior experience in the Admin Process.

Responsibilities

• Completing Quality Assurance tasks and reviews
• Providing guidance and feedback to team members
• Assisting with Collaborative Monitoring
• Completing special projects and case reviews
• Initiating and responding to requests
• Researching and resolving case issues
• Gathering information and analyzing data

Benefits

• career training
• tuition waivers
• paid vacations
• insurance
• retirement programs
• health insurance
• life insurance
• paid sick and personal leave
• 10 paid holidays annually
• retirement savings
• vision and dental insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed