CHILD SUPPORT CASE PROCESSING CONSULTANT - 73006289

State of Florida • HOLIDAY, FL

2d • $39,960 - $50,709 • Hybrid

About The Position

This Operations Analyst I - Child Support Case Processing Consultant position, which supports the Customer Service Delivery Team and the Case Initiation Team, performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

Requirements

• Currently employed with the Florida Department of Revenue
• Two years of experience conducting research and analyzing information to make decisions.
• Experience coaching, mentoring or training others.
• Two years of experience communicating with customers for the purpose of resolving inquiries.
• One year of Child Support Program experience

Nice To Haves

• Relevant education may substitute for the required experience. If applicable, please indicate degree earned or number of credit hours attained and attach diploma/transcript when submitting application.

Responsibilities

• Mentoring and training to team members
• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Benefits

• career training
• tuition waivers
• paid vacations
• insurance
• retirement programs
• health insurance
• life insurance
• paid sick and personal leave
• 10 paid holidays annually
• retirement savings
• vision and dental insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed