CHILD SUPPORT CASE PROCESSING ANALYST - 73004532

State of Florida•Jacksonville Beach, FL

5d•$38,760 - $45,004•Hybrid

About The Position

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. This Internal Transfer position performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you.

Requirements

Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II.
Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers).

Nice To Haves

Demonstrable experience making independent decisions on time sensitive projects with minimal supervision under set guidelines.
Experience handling, reading and understanding court documents.

Responsibilities

Initiating and responding to requests
Coordinating with internal and external partners
Researching and resolving case issues
Gathering information and analyzing case data to determine next steps
Assisting customers
Interacting with legal services providers, other states, employers, and other business partners
Making decisions based on case information and provided documentation