CHILD SUPPORT CASE PROCESSING MANAGER II - 73004128
About The Position
The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. This position directly manages a team of 3 supervisory team members and is an excellent fit for critical thinkers. If you enjoy working with teams, data and problem solving, this may be the position for you.
Requirements
- Currently employed with the Florida Department of Revenue.
- Two years of experience working in a Child Support Program.
- Two years of experience in providing customer service and communicating through a variety of methods such as: report writing, public speaking, and written correspondence to resolve inquiries.
- One year of experience in supervising staff such as leading teams, giving direction, measuring performance, counseling conflict resolution, professional development, motivating and staffing.
- One year of experience in managing a process such as planning, organizing, coordinating, analyzing performance and reporting.
- One year of experience working with spreadsheets, word processing, and database computer software programs such as MS Excel, MS Word and MS Access.
Nice To Haves
- This position will be housed in the Tallahassee Service Center at CCOC.
- This position requires supervision of staff. The number of direct reports may increase or decrease overtime based on program needs.
- Applicants who do not document their experience on their applicant profile/resume will not be considered for this position.
- This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
Responsibilities
- Working with the Service Center Manager to develop, implement and monitor operational plans.
- Communicating the strategic planning process to team members so that all levels understand the benefits derived from focused strategic initiatives to achieve the top performance for the customers served.
- Providing the Service Center Manager with recommendations for aligning resources.
- Determining resource needs and shift available resources to ensure the highest level of productivity.
- Analyzing existing and new business requirements to determine gaps and provide solutions.
- Providing leadership and direction to service site team members, leading team-based processes in a large site.
- Functioning as administrator, coach, and advisor to team members.
- Providing on-the-job training to team members.
- Providing input for the Other Personnel Services budget.
- Meeting with other managers and the management team to discuss program goals and strategies.
Benefits
- career training
- tuition waivers
- paid vacations
- insurance
- retirement programs
- health insurance
- life insurance
- paid sick and personal leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
