Child Support Case Manager- closes 11.2.26

Ponca Tribe of Nebraska•Norfolk, NE

9d•$20 - $30•Onsite

About The Position

The Child Support Case Manager promotes the goals of the Ponca Tribe of Nebraska Child Support Program by providing hands-on case management to clients, with the goal of increasing consistent, long-term financial support for children. The role manages cases involving the establishment of paternity and child support orders, as well as enforcement, review, and modification of orders. It applies program policies and procedures and applicable Tribal, federal, and state regulations; communicates with clients, other jurisdictions, courts, and community partners; and prepares case materials for administrative and court actions. The position is based in a professional office environment and includes home visits, court appearances, family team meetings, and representing the Department of Child Support Enforcement with agencies and community organizations. Travel within the service area and occasional out-of-state travel are required. Occasional evening or weekend work may be required. This position has no supervisory authority.

Requirements

Associate degree in human services or a child-support-related field, or an equivalent combination of experience and education in the child support field.
One year of experience working with Ponca Tribe of Nebraska Indian children or families.
Knowledge of Tribal or District Court systems.
Must be qualified to become a Notary in Nebraska.
Ability to be bondable and insurable.
Ability to operate office equipment, including a computer workstation, software, copy and fax machines, printers, and telephones.
Proficiency with Microsoft Office applications.
Ability to record information accurately and efficiently and maintain computerized records.
Excellent customer service skills, including professionalism, diplomacy, and flexibility when dealing with clients, stressful situations, and potentially hostile people.
Ability to maintain confidentiality of sensitive information.
Strong work ethic and organizational skills, with attention to detail.
Ability and willingness to travel, including out-of-state travel.
Valid driver's license and ability to be insured.
Successful completion of drug and alcohol testing, motor vehicle checks, education verification, reference checks, and criminal background checks.

Nice To Haves

Bachelor’s degree in human services or a child-support-related field.
One year of case management experience.
One year of experience with state or Tribal child support.
One year of experience working with Native Americans or Native American organizations.
Knowledge and understanding of Public Law 93-638, the Indian Self-Determination Act.
Preference is given to Ponca Tribe of Nebraska members or members of a federally recognized tribe; all qualified individuals are eligible.

Responsibilities

Maintain a professional environment in the Child Support Program office and develop knowledge of federal child support rules, program policies, and applicable Tribal, federal, and state regulations.
Review and process applications for child support services in accordance with program policies and procedures.
Respond courteously and promptly to inquiries from other jurisdictions, current customers, and the public.
Conduct in-office and telephone interviews with custodial and non-custodial parents.
Perform or arrange for buccal swabs for genetic testing when needed to establish paternity.
Review cases and take appropriate next actions in a timely manner.
Identify and use collection actions, seeking cooperation from non-custodial parents when possible to minimize family conflict.
Prepare paperwork for locate activities, service of process, genetic testing and paternity actions, court hearings, establishment and enforcement of support orders, income withholding, order modifications, and recognition of orders from foreign jurisdictions.
Prepare child support guideline calculations using the Ponca Tribe of Nebraska Child Support Guidelines and program policies and procedures.
Inform the Financial Specialist about new or modified child support orders.
Assist the Staff Attorney with court preparation and request current payment history reports from the Financial Specialist when applicable.
Coordinate with Tribal Court staff to schedule child support cases on upcoming court dockets.
Attend child support hearings when requested and potentially appear as a witness for the Tribal Staff Attorney or presenting officer.
Attend trainings and meetings.
Maintain strict adherence to Child Support Program confidentiality agreements.
Perform other duties as assigned.