Child Support Call Center Agent
About The Position
The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information. Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call. Answers questions on various issues such as child support payments history and account histories. Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system. Gathers information, research/resolves inquiries, and appropriately documents customer calls. Ability to read and interpret documents on file. Understand and retain a large amount of information. Associates should have the skills to answer and respond professionally to escalate calls, should they arise. Communicate appropriate options for resolution promptly Review the customer needs and inform customers of services and resources available to them.
Requirements
- High school diploma or GED
- Background and drug screening required
- Typing WPM 30
- Able to operate dual monitors
- Navigate different software applications
- Advance in Computer keyboarding
- 2 years of Call center/Customer service experience
- Able to work onsite in Hamilton, NJ
Nice To Haves
- Bilingual Spanish and English
Responsibilities
- Responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
- Answering questions on various issues such as child support payments history and account histories.
- Resetting Personal identification of callers unable to self-serve in the Interactive Voice Response system.
- Gathering information, research/resolving inquiries, and appropriately documenting customer calls.
- Communicating appropriate options for resolution promptly.
- Reviewing customer needs and informing customers of services and resources available to them.
Benefits
- Paid Training
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- Full Benefit Options
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
