Child Support Call Center Agent
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information. Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
Requirements
- High School diploma or GED
- Background and drug screening required
- 2 years of high-volume call center or Customer Service experience.
- Computer system experience with data entry, database documentation knowledge.
- Typing WPM 30
- Two screens/monitors are required
- Having your own equipment (PC) Mac is not compatible.
- Internet speed- Your internet speed must be at least 400 Mbps.
- Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher. Laptop or Desktop, 14” screen or higher required (External 20” or higher recommended)
- Running Windows 10 OS 64 bit
- Memory (RAM) requirements of the computer should be at a minimum of 8 GB, recommended 16 GB.
- Ethernet cable, 50 feet or longer
Responsibilities
- Answers questions on various issues such as child support payments history and account histories.
- Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
- Gathers information, research/resolves inquiries, and appropriately documents customer calls.
- Ability to read and interpret documents on file.
- Understand and retain a large amount of information.
- Associates should have the skills to answer and respond professionally to escalate calls, should they arise.
- Communicate appropriate options for resolution promptly
- Review the customer needs and inform customers of services and resources available to them.
Benefits
- Paid Training
- Full Benefit Options
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
