Child Support Assistant

Dodge County • Juneau, WI

5d • Onsite

About The Position

The Child Support Assistant provides essential customer service to both internal and external customers, managing inquiries, screening visitors, and resolving questions as able. This role involves significant administrative support, including sorting, copying, and distributing correspondence and mail, as well as managing electronic and paper filing systems. The assistant will explain agency roles and procedures to clients, verify and update client information, and compose routine correspondence. Data entry into specific systems like KIDS and Teletask, processing returned mail, preparing information packets, and coordinating mailings are key functions. The position also involves receiving and processing court papers, printing payment records, and serving as backup for the Financial Specialist. Additionally, the role includes preparing and following up on work search forms, sending employment verification letters, and providing general backup assistance to other department personnel.

Requirements

• Knowledge and ability to enter and/or retrieve data in the State of Wisconsin Kids Information Data System (KIDS), and other systems, such as, but not limited to, CARES/CWW, DOT, CCAP, DIHLR, Vital Records, CLEAR, and various state department policy and procedures.
• Knowledge, skill, and ability to understand and use legal terminology, legal format, and processes.
• Knowledge of standard and legal office practices, procedures, and clerical techniques.
• Ability to establish and maintain accurate records of assigned activities and operations.
• Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
• Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
• Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
• Ability to think quickly, maintain self-control, and adapt to stressful situations.
• Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
• Knowledge of computer software including word processing, spreadsheet and database applications consistent for this position.
• Ability to perform mathematical calculations required of this position.
• Ability to communicate clearly, concisely and effectively in English in both written and verbal form.
• Skill in researching and understanding complex written materials.
• Ability to prepare and maintain accurate and concise records and reports.
• Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations.
• Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
• Ability to handle sensitive interpersonal situations calmly and tactfully.
• Ability to maintain professionalism at all times.
• Ability to maintain effective working relationships with individuals within and outside the organization.
• Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provisions of open records laws and other applicable State and Federal statutes and regulations.

Responsibilities

• Provides customer service to internal and external customers; greets, receives, and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests or complaints to appropriate staff.
• Sorts, copies, and distributes a variety of correspondence, deliveries, and mail; opens, logs, and routes office mail and email; retrieves, delivers, and sends faxes.
• Assists workers with filing and scanning.
• Explains agency role and procedures to clients.
• Verifies and updates general client information.
• Composes routine correspondence; proofreads and edits documents; enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
• Maintains electronic and paper filing and record systems to provide easy access to records and information; provides retention of records as required.
• Enters data into the KIDS system and Teletask system.
• Process returned mail and attempt to locate addresses for participants.
• Prepares Child Support information packets.
• Coordinates with Child Support Specialists in mailing correspondence to parties.
• Receives, processes, and coordinates incoming court papers, including scanning and correctly coding documents.
• Prints payment records for court hearings.
• Serves as backup for the Financial Specialist for receipting of child support related payments.
• Prepares, mails, and follows up on work search forms for caseworkers.
• Sends and processes employment verification letters for caseworkers.
• Provides backup assistance to other department personnel as needed.
• Other duties as assigned.

Benefits

• Paid Time Off (PTO) – available for use after 30 days of employment
• 10 observed paid holidays
• Health, Dental, Vision Insurance
• Health Savings Account (HSA) – with employer contributions - HRA
• Life insurance, Long-term disability, Short-term disability and Flex spending
• Participation in the Wisconsin Retirement System (WRS) – an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed