Child Support Analyst I/II (Open and Promotional)

County of San Mateo•San Mateo, CA

16h•Onsite

About The Position

County of San Mateo's Department of Child Support Services is seeking qualified candidates for the position of Child Support Analyst I/II to help parents responsibly share in providing for their children and raising them to be healthy and successful. This role involves administering case management activities, interviewing customers, corresponding with various parties, analyzing financial documents, and preparing legal documents. The department aims to partner with parents to achieve financial commitments towards their children in a fair, equitable, and nonjudgmental manner.

Requirements

Strong mathematical, analytical, and computer skills to calculate child support, monitor payments, initiate legal action, and maintain records in a complex, automated child support system.
Strong attention to detail and problem-solving skills.
Strong interpersonal and communication skills for interviews and correspondence.
Ability to manage time effectively and efficiently.
Unbiased opinion in service delivery.
Ability to defuse upset customers.
Ability to multitask.
Ability to interact with child support attorneys to discuss case solutions and options.
Comfortable in team settings and collaborating with coworkers.
Comfortable negotiating agreements between parties.
Ability to perform periodic outreach to customers to educate and inform.
At least two years of college-level coursework relevant to the position.
Child Support Analyst I: Two years of administrative or office support experience involving interviewing clients, applying regulations, and making determinations in areas such as eligibility, probation, investigative or skip tracing work.
Child Support Analyst II: A minimum of one year of experience establishing, processing, and enforcing child support obligations; and demonstrating knowledge of child support procedures and the ability to use independent judgment and case analysis.

Nice To Haves

Enjoy working in an office setting.
Enjoy collaborating with other team members to troubleshoot solutions.
Enjoy working in partnership with parents.
Passion to help others in need.
Comfortable speaking with customers in person and contacting parties by phone, email, and text message.
Comfortable in a fast-paced environment with daily interruptions.
Enjoy communicating with a diverse population.
Eager to provide solutions and problem-solve.
Eager to investigate and locate information.
Eager to participate and outgoing in sharing ideas to improve program performance.
Flexible in a changing environment.
Knowledge of laws, rules, regulations, procedures, documents, and terminology related to child support activities.
Knowledge of principles, methods, and techniques of effective interviewing, negotiating, and case management.
Knowledge of methods, techniques, and resources for locating persons and investigative research.
Knowledge of correct English usage, including grammar, spelling, and punctuation.
Knowledge of business arithmetic, including percentages and decimals.
Knowledge of basic business data processing principles and practices.
Ability to maintain and manage a caseload.
Ability to multitask while meeting competing priorities and be detail-oriented.
Ability to read, understand, interpret, apply, and explain technical laws and legal procedures.
Ability to analyze information and situations, and use sound independent judgment to make decisions.
Ability to interpret court orders.
Ability to analyze, resolve, and reconcile child support accounts.
Ability to organize, manage, and monitor cases, and maintain accurate records and statistics.
Ability to deal tactfully and effectively with a variety of individuals.
Ability to communicate clearly and concisely.
Ability to conduct in-person and phone interviews.
Ability to compose correspondence and prepare legal documents.
Ability to organize and prioritize work and meet critical time deadlines.

Responsibilities

Administer case management activities for a caseload of up to 700 cases, including locating parents or assets, establishing parentage, ensuring court-ordered financial obligations are met, and overseeing fund distribution.
Interview customers in person and over the phone to obtain and verify information and locate parents and their assets.
Partner with customers to explain child support processes and procedures, and assist them in completing forms.
Correspond with customers, outside organizations, and state and federal agencies via various communication channels to obtain documentary evidence and sensitive information.
Contact customers who are delinquent in child support obligations to encourage payment.
Analyze customers' financial documents to determine child support owed and/or ability to pay.
Assess information from locate partners and other sources to review a parent’s ability to pay and recommend actions.
Work closely with the department's Child Support Attorneys in a legal office environment.
Collaborate with other team members to provide excellent customer service.
Prepare and process legal documents such as summons, complaints, bench warrants, garnishments, liens, default judgments, motions, and orders.
Monitor, maintain, and update electronic case files and case notes, monitor compliance, and initiate appropriate administrative or legal actions.
Develop and maintain contacts with other departments and agencies to obtain information.
Perform proactive case management, issue identification, analysis, and resolution.
Perform related duties as assigned.