Child & Family Services Case Manager

State of Iowa • Dubuque - 52001 - Dubuque County, IA

11h • Hybrid

About The Position

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being & Protection, Bureau of Child Protective Services, is hiring a Child & Family Services Case Manager for the Eastern Iowa Service Area based out of Dubuque County HHS (205 Bluff St., Ste. #1, Dubuque, IA 52001) covering Dubuque and surrounding areas. As a Child & Family Services Case Manager, you’ll walk alongside families after their initial assessments, helping them navigate challenges and build stronger, safer futures together. This role is all about building trust and fostering growth. You’ll coordinate services and resources tailored to each family’s needs, monitor progress and celebrate milestones, support permanency planning to ensure children have stable, loving homes, advocate for families through collaboration with service providers and legal partners, and help address underlying issues and promote reunification whenever possible. Unlike short-term or emergency roles, ongoing case management allows you to become a steady, compassionate presence in a family’s life—someone they can count on. You’ll be part of their journey, helping shape a future filled with safety, support, and possibility.

Requirements

• Graduation from an accredited four-year college or university; OR the equivalent of four years of full-time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems; OR an equivalent combination of education and experience substituting the equivalent of one year of full-time qualifying work experience for one year (thirty semester or equivalent hours) of the required education to a maximum substitution of four years.
• Valid driver’s license required
• Background check required
• Engagement and advocacy skills
• Crisis management skills
• Oral and written communication skills
• Observational, critical thinking and analytical skills
• Prioritization and time management skills

Nice To Haves

• Applicants will be required to complete a background check to be considered for this position.
• HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply.
• Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).
• Designated positions in this job class require applicants to obtain the required Chauffeurs License and endorsements within a period of time as determined by the appointing authority at the time of hire.

Responsibilities

• Assess risk and safety factors affecting children and families in a variety of settings
• Schedule and conduct monthly in-home visits with parents and children
• Complete timely and accurate documentation, including case notes and court reports
• Attend court hearings and testify as required
• Respond to crisis situations with urgency, offering immediate support and stabilizing interventions
• Collaborate with legal professionals, law enforcement, treatment providers, and other community partners
• Manage a diverse and dynamic caseload with flexibility and analytical reasoning
• Coordinate services and resources tailored to each family’s needs
• Monitor progress and celebrate milestones, big and small
• Support permanency planning to ensure children have stable, loving homes
• Advocate for families through collaboration with service providers and legal partners
• Help address underlying issues and promote reunification whenever possible

Benefits

• Health, Dental, and Vision Coverage
• Paid Time Off: vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: for medical and dependent care expenses.
• Life insurance
• Free long-term disability insurance
• Employee Assistance Program
• Employee Discount Programs
• Mileage reimbursement : $0.50/mile

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level