Child Development Care Coordinator

First 5 Alameda County•Alameda, CA

8h•$77,000 - $112,000•Remote

About The Position

Under general supervision, provides direct service to Alameda County families providing information and linking families to services and community resources that support and/or enhance their child(ren)’s development; assesses needs and eligibility for programs/services, processes referrals and inquiries from the early childhood central access point, and manages assigned cases. Additionally, as agency and program needs evolve, additional duties may be assigned to support service delivery and departmental priorities. Processes a high volume of referrals and inquiries received by the Help Me Grow (HMG) Phone Line/ early childhood central access point in support of early childhood development and social-emotional well-being. Contacts families via telephone to address developmental and behavioral questions or concerns and other family needs; develops child-centered care plans, assists with understanding and supporting their child’s development, understanding available resources and services, and empowers and educates families to navigate resources and advocate for their child(ren). Assesses child/family needs and eligibility for programs/services; identifies appropriate referrals and coordinates referral to community resources, entitlement systems, and services that address social determinants of health; links families to other HMG components such as family navigation, and/or other agencies for family support and/or further assessment. Consults with service providers regarding potential referrals, developmental and behavioral concerns of children, appropriate referral pathways, and community resources available to families. Conducts timely follow-up with families and providers to monitor developmental progress, ensure connection with services, and provide additional information and activities; provides feedback to referral sources of status and outcomes. Reviews and maintains accuracy of data of HMG Phone Line activities; analyzes data and makes recommendations for improvement; identifies systems barriers to service delivery and access and collaborates with HMG staff and partners to address barriers. Cultivates and maintains strong interagency relationships with community agencies/resources in order to ensure coordinated linkages to needed services.

Requirements

Three (3) years of increasingly responsible experience in child development, social service, or psychology supplemented by college level coursework or training in child development, social work, psychology, or a closely related field.
Additional relevant work experience may be substituted to meet the college coursework/bachelor's degree standard.
General knowledge of child development (typical and atypical), developmental disabilities, infant and early childhood mental health, family support, and the social determinants of health.
Principles and practices of assessment and early intervention of children birth to age five.
Social service, health, education and developmental agencies and resources in Alameda County.
Entitlement systems for children birth to age five and their families, including eligibility requirements.
Outreach, interviewing, and care coordination/navigation skills and techniques.
Strategies for effective problem-solving and identification of systems issues.
Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.
Agency and mandated safety rules, regulations, and protocols.
Techniques for providing a high level of customer service, by effectively dealing with the public, vendors, contractors, and Agency staff.
The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
Use the telephone as the primary mode of communication, work effectively with and outreach to ethnically and culturally diverse families.
Promote basic principles of health promotion and preventative health care with an understanding and acceptance of differences in attitudes toward health care and services.
Gain confidence of and obtain personal and confidential data from clients, work with and safeguard confidential information.
Effectively represent the department and the Agency in meetings with governmental agencies; community groups; various business, and professional organizations; and in meetings with individuals.
Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
Prepare clear and concise correspondence, documentation, and other written materials.
Use tact, initiative, prudence, and judgment within general policy and procedural guidelines.
Organize work, set priorities, meet critical deadlines, and follow-up on assignments.
Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
Observes and complies with all Agency and mandated safety rules, regulations, and protocols.

Nice To Haves

Bilingual proficiency is strongly preferred.

Responsibilities

Processes a high volume of referrals and inquiries received by the Help Me Grow (HMG) Phone Line/ early childhood central access point in support of early childhood development and social-emotional well-being.
Contacts families via telephone to address developmental and behavioral questions or concerns and other family needs.
Develops child-centered care plans, assists with understanding and supporting their child’s development, understanding available resources and services, and empowers and educates families to navigate resources and advocate for their child(ren).
Assesses child/family needs and eligibility for programs/services.
Identifies appropriate referrals and coordinates referral to community resources, entitlement systems, and services that address social determinants of health.
Links families to other HMG components such as family navigation, and/or other agencies for family support and/or further assessment.
Consults with service providers regarding potential referrals, developmental and behavioral concerns of children, appropriate referral pathways, and community resources available to families.
Conducts timely follow-up with families and providers to monitor developmental progress, ensure connection with services, and provide additional information and activities.
Provides feedback to referral sources of status and outcomes.
Reviews and maintains accuracy of data of HMG Phone Line activities.
Analyzes data and makes recommendations for improvement.
Identifies systems barriers to service delivery and access and collaborates with HMG staff and partners to address barriers.
Cultivates and maintains strong interagency relationships with community agencies/resources in order to ensure coordinated linkages to needed services.

Benefits

Medical, Dental, & Vision Coverage
$1,500 credit per year to spend on benefits
Health and Dependent Care Flexible Spending Accounts (FSAs)
Employer Paid & Voluntary Life & AD&D Insurance
Long-Term Disability Insurance
Retirement Plans including the ACERA Pension Plan
Commuter Benefits
Employee Assistance Plan
Paid vacation
Paid time off
Sick time
17 paid holidays including the week between Christmas Day and New Year's Day as paid time off