Child Care Services Specialist
About The Position
Since 1972, 4Cs of Alameda County has been a family resource organization dedicated to providing child care information resources and referrals, education, and payment assistance to children, families, and child care providers in Alameda County. 4Cs mission is to develop and coordinate resources to strengthen families and children. We embrace the Strengthening Family Framework. Position Summary: The Child Care Services Specialist (CCSS) is responsible for ensuring participants are eligible and have a need for the child care services and assisting them through all phases of the Child Care Payment Programs.
Requirements
- Associate of Arts Degree preferred, and one to two years’ case management and customer service experience.
- Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Write routine reports and correspondence.
- Speak effectively before groups of customers or employees.
- Work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
- Apply concepts such as fractions, percentages, ratios and proportions to practical situations.
- Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Deal with problems involving several concrete variables in standardized situations.
- Proficient computer skills including Microsoft Office required.
- Transportation is required for this position.
Nice To Haves
- Proven experience utilizing social media platforms preferred.
Responsibilities
- Developing a professional working relationship with the participants on the program
- Requesting/collecting documentation for need and eligibility for participants in accordance with CDSS Rules & regulations, Title 5 Regulations and 4Cs policies
- Determining/maintaining need and eligibility for a caseload of approx. 160 children and updating the files in a timely manner
- Having a solid understanding of the CDSS Rules & Regulations, Title 5 Regulations and 4Cs program policies
- Explaining the rules/regulations and procedures to the participants
- Referring suspected fraud files to the Supervisor
- Mailing of all program forms, letters, program guide to participants
- Assessing family fees and assisting with the Family Fee receipts/collection process, if needed
- Maintaining confidentiality of participant’s information
- Covering the front desk in the absence of the Receptionist
- Assisting and facilitating group & one on one orientation
- Resolving issues among participants, providers, co-workers
- Embracing the Strengthening Families Framework
- Providing outside resources/information to families
- Assist with transfer process of Stage 2 files
- Assists with processing and maintaining personal and confidential family and agency information
- Keeping confidential information safe and secure
- Perform other duties the Supervisor may assign
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
