Child Care Services Intake Specialist

4Cs Of Alameda County•Hayward, CA

7d•$26 - $28

About The Position

Since 1972, 4Cs of Alameda County has been a family resource organization dedicated to providing child care information resources and referrals, education, and payment assistance to children, families, and child care providers in Alameda County. 4Cs mission is to develop and coordinate resources to strengthen families and children. We embrace the Strengthening Family Framework. The Intake Specialist will function as the initial contact person for our Alameda County Social Services Contracts (ACSSA) and our California Department of Social Services (CDSS) contracts.

Requirements

Mathematical Ability: Add and subtract two digit numbers and multiply/divide with 10's and 100's. Perform these operations using units of American money and weight measurement, volume and distance.
Reasoning Ability: Apply common sense understanding to carry out simple one- or two-step instructions. Deal with standardized situations with only occasional or no variables.
Computer Skills: Proficient computer skills including Microsoft Office and data entry experience required.
Transportation is required for this position.
Education/Experience: High School Diploma required
Ability to type 50 words per minute required.
Language Ability: Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.

Nice To Haves

Proven experience utilizing social media platforms preferred.
Associate of Arts degree preferred.
One to two years’ Customer Service experience preferred.

Responsibilities

Responsible for giving clerical support to the Hayward Family Services Unit
Responsible for answering/screening/routing telephone calls to staff
Receives and process new enrollment packets accordingly: Send out applications for eligibility list and entering/maintain information in database
Pull families for enrollment from the Eligibility list onto the CAPP.
Mail out enrollment packets, review packets upon receipt, verify employment & schedule orientations
Maintain the copy machine, office supply closet & conference rooms
Responsible for verifying a participant’s eligibility in Child Care Portal prior to issuing an enrollment packet for stage 1 families
Receives and process new enrollment packets accordingly for stage 1 and CDSS contracts
Responsible for data entry of orientation attendees into NoHo & contacting parents to confirm attendance
Order & maintain office supplies
Responsible for setting up initial file or retrieving returning parent file for orientation
Responsible for assigning participant to Specialist
Responsible for date stamping incoming mail and processing outgoing mail, and routing incoming and interoffice mail to the appropriate staff members
Assist with the orientation process/ clerical support
Manage WILL CALL for Hayward Family Services Unit
Assist with Appeals Process
Assist with contacting new Child Care Information Form(CCIF)) clients to inform them we received their CCIF & advise them on next steps
Send welcome letters/packets out to new enrollees
Assists with processing and maintaining personal and confidential family and agency information
Responsible for keeping confidential information safe and secure
Perform other duties the Supervisor may assign
Perform other duties as assigned to ensure the smooth flow of work for the organization
Prepare & mail recertification notices to parents
Prepare Corodata for storage