Intake Specialist

Diversified Services Network, Inc.•Phoenix, AZ

8h•Onsite

About The Position

Diversified Services, Inc. (DSN) is seeking a dependable, customer-focused Intake Specialist (IS). In this role, you will serve as front-desk support for clients applying for or receiving public assistance programs, while also providing administrative assistance to case workers and office staff. This position is ideal for individuals who are passionate about helping others, thrive in a fast-paced environment, and are looking for a long-term opportunity with growth potential. As an IS, you will interact directly with members of the public, staff, and other state personnel. You will be responsible for determining eligibility for public assistance programs, including: · Temporary Assistance for Needy Families (TANF), Cash Assistance · Nutrition Assistance Program (NA) · Medicaid (Medical Assistance) IS staff serve as the first point of contact for clients and play a critical role in ensuring applications and documentation are processed accurately and efficiently. IS Staff will assist individuals by data entering application information. You will attend paid classroom training (one week) along with on-the-job training. This is an in-person on site position.

Requirements

Frequent sitting and use of hands for handling objects
Standing, walking, and reaching
Ability to lift up to 35 pounds occasionally
Proficient computer skills include typing, accurate data entry, and navigation of multiple software applications
Strong desire to help and serve others
Proven customer service experience
Ability to handle conflict calmly and professionally
Strong multitasking and organizational skills
Reliable, dependable, and punctual
Ability to maintain confidentiality and pass a background check
High school diploma or equivalent
Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)

Nice To Haves

Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office staff
Experience working with the public in a government or social services environment
Full-time, at least 40 hours per week
Monday–Friday, 8:00 AM–5:00 PM

Responsibilities

Welcome on-site visitors and determine the nature of their visit
Provide courteous, professional customer service to all clients
Assist clients with application submission and general inquiries
Review client information and documentation for accuracy and completeness
Scan and upload documents into client case files
Schedule client appointments and support caseworker workflows
Work independently and be able to work collaboratively with Team members
Ability to communicate accurately both orally and in writing
Accurately data enter program applications
Research systems to ensure application is not a duplicate
Prepare eligibility and upload appropriate documents into Document Management System
Validate all documents are scanned to correct eligibility type
Place application in appropriate system to ensure client contact by eligibility staff
Maintain daily activity and service reports
Handle sensitive information with confidentiality and professionalism