Child Care Services Specialist, Hayward
About The Position
Since 1972, 4Cs of Alameda County has been a family resource organization dedicated to providing child care information resources and referrals, education, and payment assistance to children, families, and child care providers in Alameda County. 4Cs mission is to develop and coordinate resources to strengthen families and children. We embrace the Strengthening Family Framework. Job Title: Child Care Services Specialist (Family Services) Department: Family Services Unit Reports To: Supervisor, Family Services Unit FLSA Status: Full Time, Non-Exempt Salary Range: $28.84-$30.44 Per Hour DOE Position Summary : The Child Care Services Specialist (CCSS) is responsible for ensuring participants are eligible and have a need for the child care services and assisting them through all phases of the Child Care Payment Programs.
Requirements
- Transportation is required for this position.
- Associate of Arts Degree preferred, and one to two years’ case management and customer service experience.
- Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Write routine reports and correspondence.
- Speak effectively before groups of customers or employees.
- Work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
- Apply concepts such as fractions, percentages, ratios and proportions to practical situations.
- Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Deal with problems involving several concrete variables in standardized situations.
- Proficient computer skills including Microsoft Office required.
Nice To Haves
- Proven experience utilizing social media platforms preferred.
Responsibilities
- Responsible for developing a professional working relationship with the participants on the program
- Responsible for requesting/collecting documentation for need and eligibility for participants in accordance with CDSS Rules & regulations, Title 5 Regulations and 4Cs policies
- Responsible for determining/maintaining need and eligibility for a caseload of approx. 160 children and updating the files in a timely manner
- Responsible for having a solid understanding of the CDSS Rules & Regulations, Title 5 Regulations and 4Cs program policies
- Responsible for explaining the rules/regulations and procedures to the participants.
- Responsible for referring suspected fraud files to the Supervisor
- Responsible for the mailings of all program forms, letters, program guide to participants
- Responsible for assessing family fees and assisting with the Family Fee receipts/collection process, if needed
- Responsible for maintaining confidentiality of participant’s information
- Responsible for covering the front desk in the absence of the Receptionist
- Responsible for assisting and facilitating group & one on one orientation
- Responsible for resolving issues among participants, providers, co-workers
- Responsible for embracing the Strengthening Families Framework
- Responsible for providing outside resources/information to families
- Assist with transfer process of Stage 2 files
- Assists with processing and maintaining personal and confidential family and agency information
- Responsible for keeping confidential information safe and secure
- Perform other duties the Supervisor may assign
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
