Child Care Program Manager

Waukee Community School District•Waukee, IA

8h•Onsite

About The Position

The Child Care Program Manager will be responsible for overseeing various aspects of the childcare program, including enrollment, payments, staffing, customer service, ordering supplies, and organizing field trips. This role involves visiting program sites to observe staff and interact with children, as well as contributing to ongoing projects such as program improvements and audits.

Requirements

High school education or equivalent.
Minimum of four years of experience in a childcare setting.
Scheduling experience in a childcare setting.
Staffing experience in a childcare setting.
Supervisory experience in a childcare setting.

Nice To Haves

Teaching certificate.
Two or four-year degree in education.

Responsibilities

Manage enrollment and payments, including adds/drops, billing, contract verification, and sending payment reminders.
Handle staffing, including finding substitute teachers, communicating schedule changes, assisting with interviews and hiring, and providing training or disciplinary guidance.
Provide customer service to parents, addressing questions, complaints, and problems via email, phone, or in person.
Coach and assist supervisors and management with customer service responses.
Order snacks and supplies for all program sites.
Develop a bi-weekly snack calendar.
Organize field trips and bussing for all sites.
Assist with communication regarding field trips on the day of the event.
Visit program sites during operating hours to observe staff, interact with children, and meet with supervisors.
Participate in ongoing projects, including program improvements and internal audits (physical and paperwork).