Child and Family Program Support Coordinator

Community Care Network•Rutland, VT

About The Position

Community Care Network, comprised of Rutland Mental Health Services and Rutland Community Programs, is seeking a Child and Family Program Support Coordinator. The role provides administrative, operational, and program support to help ensure the efficient functioning of the Child and Family Services Program and effective services for clients seeking mental health treatment. The coordinator helps manage internal processes, scheduling, and communication, and serves as a point of contact for staff, providers, and community partners. The position supports Child and Family Services leadership and staff with program administration, provider and compliance processes, electronic health record workflows, records, data, reporting, and quality improvement. The role requires maintaining confidentiality and following HIPAA, agency policies, client rights, professional boundaries, and applicable ethical and legal responsibilities. Other duties may be assigned.

Requirements

High school diploma or GED.
Strong organizational, project coordination, and time management skills, including the ability to manage multiple priorities and deadlines.
Analytical and problem-solving skills, with attention to detail and accuracy.
Advanced proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
Ability to collect, organize, and interpret data for reporting and quality improvement purposes.
Strong written and verbal communication skills, including preparation of meeting minutes, reports, and professional correspondence.
Ability to work independently and collaborate effectively with leadership, staff, and external stakeholders.
Ability to maintain confidentiality and manage sensitive information in accordance with HIPAA and agency standards.
Successful completion of a criminal history background check after hire.

Nice To Haves

Associate’s or Bachelor’s degree in Business Administration, Healthcare Administration, Human Services, or a related field.
Three to five years of relevant professional experience, preferably in healthcare, behavioral health, or human services.
Experience working within electronic medical record systems.

Responsibilities

Provide administrative and operational support to Child and Family Services leadership and staff, including onboarding, scheduling, meeting coordination, correspondence, department events, and trainings.
Coordinate calendars; prepare agendas and meeting materials; maintain records and minutes; and track follow-up items, deadlines, and department projects.
Support communication and collaboration across programs, departments, agency sites, and external community partners.
Maintain organized and up-to-date department materials, resources, and communications.
Serve as a point of contact for staff and community partners regarding administrative processes, procedures, and contracted provider supports.
Assist with paperwork, billing documentation, provider records, and other operational needs.
Support compliance with Medicaid, state, federal, agency, and contractual requirements, including audit, review, and monitoring preparation.
Maintain confidentiality and comply with HIPAA, agency policies, client rights, professional boundaries, and applicable ethical and legal responsibilities.
Develop and maintain advanced proficiency in the agency's electronic health record system and support staff with documentation workflows and system processes.
Maintain accurate electronic records, spreadsheets, and tracking systems in accordance with agency and regulatory requirements.
Identify opportunities to improve documentation accuracy, data integrity, system efficiency, and administrative workflows.
Compile data and assist with reports and quality improvement activities.
Perform other duties as assigned.