Full Time Store Manager - Coral Square Mall

Build-A-Bear Workshop•Coral Springs, FL

1d•Onsite

About The Position

The Chief Workshop Manager (CWM) is responsible for the overall success of a Build-A-Bear Workshop. The role leads the team in delivering an exceptional Guest experience, achieving financial goals, and consistently following company policies, procedures, and brand standards. The CWM oversees sales and team performance, staffing and scheduling, hiring and development, store operations, merchandising, inventory, safety, and Guest issue resolution. Performance is measured against annual department objectives and corporate goals, including leadership effectiveness, profitability, Guest and associate experience, talent management, compliance, operational excellence, payroll and scheduling, team engagement, and stakeholder feedback. The position works in retail environments such as indoor or outdoor malls and strip centers. The schedule may include days, evenings, weekends, and holidays, and the role involves active work for at least eight hours a day, including sitting, standing, and moving, as well as lifting more than 25 pounds.

Requirements

At least 2 years of management experience with a proven successful history in a customer-centric business.
High school diploma or GED.
Experience using common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
Ability to work a typical retail schedule that includes days, evenings, weekends, and holidays.
Ability to sit, stand, move, and lead in an active retail environment for at least eight hours a day.
Ability to lift more than 25 pounds.
Demonstrated leadership, decision-making, independent judgment, initiative, resilience, adaptability, composure under pressure, and ability to engage and unite teams.

Nice To Haves

2–4 years of store management experience.
Associate’s degree or higher in business, management, or a related field.
Proficiency in common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.

Responsibilities

Drive sales and team performance by coaching Assistant Workshop Managers, Shift Leaders, and Bear Builders, delivering the Experience First Guest experience, and managing payroll, forecasting, and scheduling to achieve or exceed targets.
Create weekly schedules and assign daily work with the Assistant Workshop Manager; direct associates, manage break schedules, and oversee assigned tasks and priorities.
Serve as a role model leader and lead and inspire the team during scheduled shifts.
Make hiring and promotion decisions, considering input from the Assistant Workshop Manager.
Enforce and follow company policies, procedures, and standards; promptly communicate possible violations to the District Manager and/or Territory Manager for escalation to HR.
Coordinate disciplinary actions with the District Manager and HR as required, and deliver corrective actions with assistance from the Assistant Workshop Manager.
Oversee compliance with store security and cash management, product confidentiality, safety, attendance, business conduct, and other associate handbook policies.
Ensure merchandising displays and layouts meet brand standards and create an inviting, cohesive store environment.
Use independent judgment to maintain operational efficiency, uphold safety procedures, and resolve Guest issues.
Oversee inventory processes, including receiving, stocking, and inventory counts.
Partner with the Assistant Workshop Manager to build and develop a high-performing team that consistently delivers an exceptional Guest experience.