Full Time Store Manager - Coral Square Mall

Store•Coral Springs, FL

15h•Onsite

About The Position

The Chief Workshop Manager (CWM) is responsible for the overall success of a Build-A-Bear workshop. The role ensures an exceptional Guest experience, develops a high-performing and engaged team, achieves financial goals, and maintains consistent adherence to company policies, procedures, and brand standards. Performance is measured against annual department objectives and corporate goals, including leadership effectiveness, sales and profitability, Guest and associate experience, talent management, compliance, operational excellence, payroll and scheduling, team engagement, and stakeholder feedback. Additional functions and requirements may be assigned by supervisors.

Requirements

At least 2 years of management experience, with a proven successful history in a customer-centric business.
High school diploma or GED.
Experience using common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, move, and lead in an active retail environment for at least eight hours a day.
Ability to lift more than 25 pounds.
Ambitious, success-oriented, goal-motivated, and comfortable in a high-engagement, Guest-focused environment.
Able to balance creativity and fun with operational discipline; exercise sound judgment in ambiguous situations; demonstrate initiative, resilience, and adaptability; lead with confidence and positivity; maintain composure under pressure; and unite teams around shared goals.

Nice To Haves

2–4 years of store management experience.
Associate’s degree or higher in business, management, or a related field.
Proficiency with common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.

Responsibilities

Drive sales and team performance by coaching Assistant Workshop Managers, Shift Leaders, and Bear Builders, delivering the Experience First Guest experience, and managing payroll, forecasting, and schedules to meet or exceed targets.
Create weekly schedules and daily associate assignments with the Assistant Workshop Manager; direct work, manage breaks and priorities, and serve as a role model leader.
Make hiring and promotion decisions, considering the Assistant Workshop Manager’s feedback and recommendations.
Lead and inspire the team during scheduled shifts and enforce company policies, procedures, and standards.
Immediately communicate possible policy violations to the District Manager and/or Territory Manager for escalation to HR.
Coordinate disciplinary action with the District Manager and HR as required, and deliver corrective actions with the Assistant Workshop Manager’s assistance.
Ensure adherence to policies covering store security and cash management, product confidentiality, safety, attendance, business conduct, and other associate handbook requirements.
Ensure merchandising displays and layouts meet brand standards and create an inviting, cohesive store environment.
Use sound judgment to maintain operational efficiency and safety and to resolve Guest issues.
Oversee inventory processes, including receiving, stocking, and inventory counts.
Build and develop a high-performing team with the Assistant Workshop Manager that consistently delivers an exceptional Guest experience.