Chief Water Service Inspector - Customer Services Bureau - SFPUC (7204) (164362)
About The Position
This is a Position-Based Test conducted in accordance with CSC Rule 111A. The San Francisco Public Utilities Commission (SFPUC) is seeking a Chief Water Service Inspector for its Customer Services Bureau. The SFPUC serves over 2.7 million customers across eight counties with water, power, and wastewater services. The Customer Service Bureau is responsible for customer-facing operations including customer care, billing, collections, meter reading, and field services. The Chief Water Service Inspector, under general direction, will supervise personnel engaged in inspecting consumer water services, meters, connections, and fixtures. This role involves field testing and repair of meters, determining illegal water use, investigating complaints related to water supply, quality, pressure, noise, and meter damage, and performing related duties. The position is crucial for ensuring high-quality service delivery and efficient operations within the bureau.
Requirements
- Possession of a high school diploma or equivalent (GED or High School Proficiency Examination).
- Five (5) years of experience in utility service field investigations.
- Two (2) years of which must be in a supervisory capacity over subordinate staff who perform work equivalent to Class 7316 Water Services Inspector.
- Possession of a valid Class C driver license.
Nice To Haves
- Possession of a college degree or specialized training in engineering or water resource management, water utility specific certifications.
- Experience analyzing performance metrics and implementing data-driven improvements.
- Experience in union-represented workforce environments.
- Experience in change management.
Responsibilities
- Directs and supervises the activities of subordinate personnel engaged in conducting inspections of all types of consumer water services, meters, connections and fixtures, including the field testing and repair of meters and determining illegal uses of water.
- Supervises and investigates complaints of inadequate water supply, objectionable water quality, pressure, noise, damage to meters and other faults.
- Supervises subordinate personnel in the proper execution of assignments and constantly checks field operations to ensure high quality of work performance.
- Supervises in-service training of all new employees; personally participates in special inspections of unusual plumbing and water service problems referred by subordinates.
- Assigns and reviews daily work program of meter readers assigned throughout the city; supervises assigning of new accounts and rerouting of meter readers.
- Directs changes of established operational procedures and makes recommendations to superiors for improvements in procedures.
- Approves or reviews probationary appointments of new personnel; handles disciplinary complaints regarding individual employees.
- Confers with division managers and department heads regarding suggestions for improving operations and promoting better consumer and public relationships.
- Personally investigates important consumer complaints in order to assist in the final solution of difficult problems; makes certain that all complaints and orders are handled in an efficient and expeditious manner; personally handles particular problems referred by management requiring special tact and diplomacy.
- Assists in the development and advancement of subordinates through training and effective use of employee development programs.
- Performs other related duties as assigned.
Benefits
- Employee Benefits Overview
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
