Chief Quality Officer
About The Position
The Chief Quality Officer is responsible for directing and overseeing the facility's quality management, risk management, clinical informatics, health information management, and compliance programs to ensure adherence to regulatory standards, accreditation, and certification requirements. This role leads efforts in performance improvement, patient safety, risk reduction, and healthcare compliance across all programmatic areas. Key responsibilities include developing and implementing quality and risk management strategies, coordinating survey processes, analyzing data to drive improvements, and fostering a culture of continuous quality improvement and individual-centered care. The Chief Quality Officer may oversee multiple facility departments to ensure regulatory compliance and optimize operational effectiveness. This position serves on the executive leadership team (ELT), reports directly to the Chief Executive Officer, and plays a crucial role in strategic planning, policy development, and decision-making to maintain high standards of care and operational excellence.
Requirements
- Extensive knowledge of healthcare quality management, risk management, and compliance principles and practices.
- In-depth understanding of Joint Commission, CMS, and other regulatory standards applicable to healthcare facilities; including state and federal regulations.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and identify trends.
- Excellent project management and organizational abilities.
- Superior written and verbal communication skills, including the ability to present information effectively to diverse audiences.
- Demonstrated leadership and team building capabilities.
- Proficiency in using quality improvement methodologies such as Lean, Six Sigma, or PDSA/PDCA.
- Experience with electronic health records (EHR) systems and health information management.
- Knowledge of HIPAA regulations and other healthcare privacy and security requirements.
- Ability to develop and implement effective training programs.
- Strong interpersonal skills and the ability to work collaboratively across departments.
- Proficiency in data analysis and statistical methods.
- Experience in policy development, implementation, and management and implementation.
- Ability to manage multiple priorities in a fast-paced environment.
Nice To Haves
- Master's degree in healthcare administration, public health, or related field
- Extensive experience in healthcare quality management or compliance roles
- Certification in healthcare quality (e.g., CPHQ), compliance (e.g., CHC), or risk management (e.g., CPHRM)
- Certifications in Lean and Six Sigma
- Experience with electronic health record (EHR) systems and data analytics
- Strong project management skills and experience leading cross-functional teams
- Familiarity with behavioral health or psychiatric care settings
Responsibilities
- Directing and overseeing the facility's quality management, risk management, clinical informatics, health information management, and compliance programs.
- Ensuring adherence to regulatory standards, accreditation, and certification requirements.
- Leading efforts in performance improvement, patient safety, risk reduction, and healthcare compliance across all programmatic areas.
- Developing and implementing quality and risk management strategies.
- Coordinating survey processes.
- Analyzing data to drive improvements.
- Fostering a culture of continuous quality improvement and individual-centered care.
- Overseeing multiple facility departments to ensure regulatory compliance and optimize operational effectiveness.
- Serving on the executive leadership team (ELT).
- Playing a crucial role in strategic planning, policy development, and decision-making.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
