Chief Product Officer, SVP

State Street•Burlington, MA

2d•$225,000 - $337,500

About The Position

Charles River focuses intently on delivering market leading and feature rich technology wrapped in an exceptional client service experience. Reporting to the CEO of CRD, the Chief Product Officer is a senior-level role providing leadership to CRD’s technical product strategy and marketing. This person is responsible for identification, development, marketing and execution of an overall product roadmap inclusive of the integration with the overall Alpha Platform Strategy. Internally, this role will lead product management teams, collaborate with the other CRD department heads, specifically the CTO, to drive product progress and Sales to drive market and client acceptance. Externally it is expected that this role will interface with clients and market participants to inform and drive product requirements and strategy. Ultimately, this person must ensure our products are compelling and demonstrate value to our customers and the market.

Requirements

Successful track record of growing a global P&L
Proven execution skills and experience setting and achieving aggressive targets
Strategic thinker capable of developing an effective vision to facilitate the organization’s growth objective
Financial acumen, global perspective, insightful judgment and appropriate risk appetite
Client/customer service orientation toward internal and external parties
Ability to act as an advisor and proactively develop relationships with a variety of internal and external constituencies
Ability to work with a diverse group and establish good strategic relationships with internal and external clients
Executive presence and savvy
Ability to interact effectively with clients and senior leaders at CRD and State Street
Proven track record of building and leading high-quality teams
Ability to instill a performance orientation in teams
Ability to engage and inspire teams with a sense of shared purpose and the collective skill sets needed to deliver stretch goals
Ability to empower the team to identify and solve problems while providing necessary support and helping them develop to their full potential
Strong listening skills and an empathetic orientation
Record of bringing people together across boundaries to achieve greater results and affect significant change

Nice To Haves

Integration with the overall Alpha Platform Strategy
Collaboration with the CTO and Sales departments
Interface with clients and market participants to inform and drive product requirements and strategy
Ensuring products are compelling and demonstrate value to customers and the market
Alignment with Alpha Platform Strategy
Partnership with other product departmental leaders in Alpha and across State Street
Understanding and evaluating products from a market, technical, financial and commercial perspective
Implementing an effective product management governance framework
Evaluating the efficacy of priority products in the market and in support of client, geographic and front to back strategy
Identifying and prioritizing areas of focus for innovation and next-generation products
Preparing overall product positioning including literature, placement strategy, and pricing models
Establishing key metrics for evaluating effectiveness against objectives, including performance versus competitive offerings
Partnering with Development, Sales and Client management to create forums for idea sharing and innovation
Managing product offerings and reviewing business cases for investments in product technology and commercialization
Ensuring effective partnership with the Training function for new functionality turnover
Understanding the market, competitive forces and client direction
Representing Charles River as a thought leader through speaking engagements, press interviews, and byline articles
Direct line leadership to resources in North America and matrixed responsibility with resources in all other regions
Setting organizational standards, budget oversight, defining metrics for measuring the business
Driving consistency, effectiveness, and efficiency across regions

Responsibilities

Establish the product organization with clear roles and responsibilities that focus on value differentiation for priority products, and work in conjunction and alignment with the Alpha Platform Strategy. Partner with other product departmental leaders in Alpha and across State Street to align and execute product strategies and ensure that each department receives the right level of support.
Responsible for overseeing the innovation and improvement of the business’s product as well as the day-to-day product activities in such a way that ensures that the product is constantly growing to suit the consumers’ needs.
Establish the process for understanding and evaluating products from a market, technical, financial and commercial perspective, allowing for effective investment decisions, prioritization and commercialization.
Implement an effective product management governance framework ensuring appropriate planning, coordination, and product effectiveness assessments. Establish the process for evaluating the efficacy of priority products in the market and in support of our client, geographic and front to back strategy.
Articulate an end-to-end product road map. Identify and prioritize areas of focus. These areas generally promote innovation and can help seed the next generation of products.
Leads effort to prepare overall product positioning including literature, placement strategy, and pricing models.
Establish key metrics for evaluating effectiveness against objectives, including performance versus competitive offerings.
Partner with Development, Sales and Client management to create forums internally and with clients to encourage idea sharing and innovation.
Manage product offerings and review business cases for investments in product technology and commercialization.
Ensures effective partnership with the Training function in the development of internal training to turn over new functionality to sales, service, and support resources.
Understand the market, competitive forces and client direction.
Represents Charles River as a thought leader in the business domain through speaking engagements, press interviews, and byline articles.
Serves as the leadership point of contact with overall responsibility for Product Management and Product Marketing globally. This includes direct line leadership to resources in North America and matrixed responsibility with resources in all other regions. This requires close partnership to drive consistency, effectiveness, and efficiency across these regions. Additionally, this role is responsible for setting organizational standards, budget oversight, defining metrics for measuring the business, and any other aspects that drive overall function effectiveness.
As evidenced by a successful track record of growing a global P&L, this individual will demonstrate a passion to achieve stretch service, quality, and delivery goals. S/he will have proven execution skills and experience setting and achieving aggressive targets.
The successful candidate will be a strategic thinker capable of developing an effective vision to facilitate the organization’s growth objective. S/he will have the financial acumen, global perspective, insightful judgment and appropriate risk appetite to develop a vision for the firm.
Possessing a client/customer service orientation toward internal and external parties, he/she will have acted as an advisor to and proactively developed relationships with a variety of internal and external constituencies. Importantly, he/she must be able to work with a diverse group and establish good strategic relationships with internal and external clients. S/he will have executive presence and savvy and will be able to interact effectively with clients and senior leaders at CRD and State Street.
The ideal candidate must demonstrate a proven track record of building and leading a high-quality teams and instilling in them a performance orientation, engaging and inspiring in them a sense of shared purpose and the collective skill sets needed to deliver stretch goals. This executive must be someone who actively empowers the team to identify and solve problems while providing necessary support and helping them develop to their full potential. He/she must possess strong listening skills and an empathetic orientation to understand issues and messages and have a record of bringing people together across boundaries to achieve greater results and affect significant change.

Benefits

Retirement savings plan (401K) with company match
Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
Access to Employee Assistance Program
Incentive compensation including eligibility for annual performance-based awards
Eligibility for certain tax advantaged savings plans
Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Vibrant employee networks