Chief Product Development Officer / Deputy Commissioner for Product Development

City of New York•New York City, NY

1d•Onsite

About The Position

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. OTI is hiring a user-centric and outcomes-driven Chief Product Development Officer (CPDO) to lead all software application development at OTI and citywide. Reporting to the Chief Technology Officer (CTO), the CPDO will serve in an agency leadership role and be responsible for all Core Technology delivery within the OTI software service catalog. Core Technology delivery includes, but is not limited to: product management, user research, UX & UI design, enterprise architecture, implementation, quality assurance, build & release management, devops, performance testing, integration, data analytics and reporting, geospatial analysis. This role will be responsible for instituting/revitalizing modern product development practices such as: Lean, Agile, Design Thinking, Continuous Discovery, Rapid Prototyping, DevOps & Continuous Integration/Continuous Deployment (CI/CD), Containerization, Open Source, Data-Driven & AI-Assisted Development, etc. The Product Development Team will also serve as a strategic advisor for technology citywide. This includes understanding all agency software application tools & technologies, their go-forward needs, advising them on architecture, needed resources, off-the-shelf tools, and appropriate orgs if contracting/consulting is necessary. The selected candidate will work with leadership and team to develop a Product Development Strategic Roadmap and ensure that the Prod Dev Team achieves all established OTI service level targets, but also implement strategies to continuously improve services with a focus on customer centricity and operational efficiency and citywide shared objectives.

Requirements

User-centric and outcomes-driven approach to software application development.
Experience leading software application development at an organizational or citywide level.
Experience with modern product development practices such as Lean, Agile, Design Thinking, Continuous Discovery, Rapid Prototyping, DevOps & Continuous Integration/Continuous Deployment (CI/CD), Containerization, Open Source, Data-Driven & AI-Assisted Development.
Experience serving as a strategic advisor for technology, including understanding agency software applications, architecture, resources, and procurement.
Experience developing Product Development Strategic Roadmaps.
Experience ensuring teams achieve service level targets and implementing strategies for continuous improvement.
Experience assessing existing frameworks and building reference architecture models.
Experience defining and communicating citywide architecture processes, principles, policies, and standards.
Experience evaluating and selecting application packages.
Experience establishing working relationships with CIOs.
Experience tracking, identifying, and evaluating emerging technologies.
Experience staying current on industry best practices for the software development industry.

Nice To Haves

Experience in a 24/7 operation requiring on-call duties, weekend, and/or evening work.

Responsibilities

Partner with internal teams to assess existing frameworks and build a tailored reference architecture models that span applications and domains, in order to meet the needs of all agencies.
Governance Leadership: Collaboratively define and communicate citywide architecture processes, principles, policies, and standards.
Continuously review organizational needs, drivers, and strategies to assess their impact on the application architecture and proactively identify and mitigate associated risks.
Oversee the evaluation, selection, and procurement process for application packages, ensuring alignment with architectural standards and customer needs.
Establish a great working relationship with CIOs at all agencies.
Leverage Emerging Technologies: Track, identify and evaluate emerging technologies that can enhance the overall product development process.
Stay current on Industry Best Practices for the software development industry.
Oversee special projects and initiatives.