Chief Operations Officer

Apartment Life

5d • Remote

About The Position

The Chief Operations Officer (COO) role involves leading and developing the program management leadership team, ensuring accountability for goals and results while fostering a strong organizational culture. This position will define and drive the operational vision for program excellence, integrating systems and processes to improve delivery and client satisfaction. The COO will collaborate with the Chief Growth Officer (CGO) to align operations with growth initiatives, ensuring scalability and sustainability, and must demonstrate the ability to relate well to a diverse group of stakeholders. This leader will be passionate about the vision and mission of Apartment Life (AL) and develop the character and competence necessary to cultivate program management excellence.

Requirements

• Proven experience leading through multiple layers of leadership, including developing and holding accountable leaders who manage other employees.
• 5 to 7 years experience in multifamily or industry leadership, business development, or program management.
• 3 to 5 years experience leading a team.
• Strategic thinking with strong execution skills
• Excellent communication skills, both verbal and written (also listening, hearing, typing)
• Organization, time management
• People management skills
• Tech/computer skills, including utilization of AI to streamline work
• Customer service
• Discernment

Nice To Haves

• Proficiency in Microsoft Office, HubSpot, and Asana

Responsibilities

• Lead and develop the program management leadership team, coaching, directing, and holding leaders accountable for clear goals, activity, and results.
• Set the tone for program management culture, ensuring expectations, values, and excellence are modeled and carried consistently throughout the broader team.
• Define and steward the vision for program excellence, training, and delivery in alignment with organizational strategy and to meet organizational goals.
• Ensure program management and training functions operate as a cohesive system that delivers consistent quality and impact.
• Champion scalable systems, processes, and tools that improve program delivery, coordinator development, client satisfaction, and the expansion of people impact.
• Collaborate closely with the Chief Growth Officer to align operational capacity with growth initiatives, ensuring expansion is strategic, scalable, and sustainable.
• Model and champion strong cross-functional partnership, setting clear expectations for healthy communication, shared ownership of goals, and collaborative problem-solving.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed