Chief Operations Officer

ACTION-Housing, Inc.•Pittsburgh, PA

22h•Onsite

About The Position

ACTION-Housing is looking for a dynamic, collaborative, experienced leader to join our team as the Chief Operating Officer (COO). Under the direction of the CEO, the COO is responsible for overseeing ACTION-Housing’s operations, building our capacity to continue to expand and deepen our impact. The COO will be a senior leader who can build and refine systems, oversee strategic initiatives, and manage people to thrive, while maintaining a focus on providing high-quality, affordable housing solutions to communities in need.

Requirements

Bachelor’s degree in business administration, public policy, urban planning, nonprofit management, or a related field.
A minimum of 7-10 years of senior management experience in the non-profit, affordable housing, for-profit, or community development sector, with a proven track record of managing operations and leading cross-functional teams.
Strong experience in affordable housing, project management, service delivery, and/or property management.
Familiarity with government regulations, funding models, and compliance requirements related to affordable housing.
Expertise in operational management, including budgeting, financial oversight, and process optimization.
Ability to build and maintain relationships with a diverse range of stakeholders, including community members, government officials, and private sector partners.
Ability to influence, inspire, and introduce new systems and processes to be accepted and adopted.
Excellent written and verbal communication skills, including oral presentations.
Strong understanding of risk management and compliance requirements for non-profit housing organizations.
Proficient with Microsoft Suite or related software.
Personable and comfortable interacting in diverse environments.

Nice To Haves

A Master’s degree is preferred.

Responsibilities

Serve as a key member of the Executive Leadership Team, partnering closely with the Chief Executive Officer and Board of Directors to establish strategic priorities and organizational direction.
Provide visionary leadership, mentorship, and professional development to department leaders, fostering accountability, collaboration, and high performance.
Provide executive oversight to the leaders of the Agency's four program areas, ensuring alignment with the organization's mission, strategic initiatives, and operational priorities.
Promote collaboration among program leadership to strengthen cross-functional communication, resource sharing, and coordinated service delivery across the Agency.
Establish and maintain, in coordination with the CEO, executive level contacts with government agencies, major businesses, and funding partners.
Prepare and deliver reports, presentations, and recommendations to the CEO and Board of Directors regarding organizational performance, strategic initiatives, and operational outcomes.
Lead agency-wide initiatives that strengthen organizational capacity, improve operational efficiency, and support long-term sustainability.
Partner with the leaders of the Agency's four program areas to identify operational challenges, streamline processes, and implement best practices that improve service delivery.
Evaluate existing policies, procedures, and business processes, implementing system-wide improvements that enhance effectiveness and consistency across all program areas.
Partner with senior leadership to establish organizational goals, monitor progress, and ensure alignment with the Agency's mission.
Establish performance measures for each program area and regularly review operational, financial, and programmatic outcomes to ensure goals and funding requirements are achieved.
Champion continuous improvement by analyzing program outcomes and collaborating with department leaders to implement data-driven enhancements.
Ensure appropriate use of technology within the agency.
Develop and implement strategies to ensure that technology best supports the work of the organization.
Oversee ACTION-Housing’s corporate facilities, including our main office and satellite offices.
Provide executive oversight for the Agency's programs, ensuring operational excellence, regulatory compliance, fiscal accountability, and consistent achievement of program objectives.
Work with department leaders to set performance goals and timelines, and monitor, review progress, and/or directly assist in meeting those goals, as needed.
Empower and develop staff to ensure that they identify and utilize the resources needed to function efficiently; foster growth and build operational capacity.
Work with the leadership team and program directors to provide financial oversight, develop annual operating budgets and long-range financial forecasting, manage revenues and expenses, and allocate resources.
Review and approve program-related contracts to ensure appropriate scope, fiscal responsibility, compliance, and alignment with organizational objectives.
Ensure compliance with funding requirements for assigned departments.
Oversee technology systems currently utilized and lead implementation of new systems and features.
Act as the organizational liaison for IT vendors.
Maintain a working knowledge of significant developments and trends in the affordable housing industry.
Perform other related duties as assigned.