Chief Operations Officer

Life's WORC•Village of Garden City, NY

1d•Hybrid

About The Position

The Chief Operations Officer reports to the Chief Executive Officer with primary responsibility for the oversight of the organizations line operations. The role provides leadership and strategic vision to the organization and is vital to driving results for the organization. Oversee the day-to-day operations including Residential, Day Habilitation, Community Habilitation, Respite, Employment Services, and Clinical Operations (Nursing, Psychology, Crisis) with a focus on optimizing performance, processes and policies as well as setting up and monitoring KPI’s for the organization.

Requirements

Master’s Degree in a related field
Five years of profound experience in operations oversight, leadership development, data analytics and building relationships with business and government partners.
Experience with OPWDD and Justice Center compliance regulations and regulatory policy
Program leadership experience at the Director level of a non-profit organizations and vulnerable needs populations
Exhibit core abilities including relationship building, communication, problem-solving, time-management, leadership, emotional intelligence, decision making, prioritization and delegation
Intermediate MS Teams and practical experience with databases
Valid NYS driver’s license & ability to travel as needed

Responsibilities

Drive program development through risk assessments, reviewing opportunities for expansion, measuring
Participate in business and strategic planning
Ensure dedication to excellence in supporting individuals with intellectual and developmental disabilities, their families and the Life’s WORC workforce
Promote a culture of quality and innovation
Maintain a strong and constructive working relationship with Life’s WORC’s Board of Directors
Guide and supervise the program departments of the organization
Run care, crisis, behavioral and RN residential function. Provide strategic oversight to residential teams.
Oversee care and outcomes for the non-residential functions, providing strategic oversight (including relevant crisis, behavioral and RN residential functions).
Oversight of related program protocols, compliance standards, risk management and protection of fiscal liabilities.
Integrating and expanding philosophy throughout the organization
Coordinate inter and intradepartmental operations
Develop systems and protocols consistent with regulatory guidance and organization best practice standards.
Establish benchmarks and KPI’s to monitor operations of organization with analysis and reporting
Maintain compliance with all appropriate legal, regulatory and programmatic requirements or accreditation bodies
Report monthly, quarterly and annually on organizational data.
Catalyze other’s commitment to mission, driving performance and professional motivations
Understand role in growing and protecting the reputation and results of the organization
Possess a high-level of broad business and management skills to generate financial support and sustainability for the organization
Dedicated to team accountability to measurable goals for the organization
Attracts, selects and develops the best talent for current and future business needs
Effectively builds formal and informal relationship networks inside and outside the organization leveraging the organizations presence, relationships and strategy
Anticipates and balances the needs of multiple stakeholders
Foster our Values (Responsibility to One Another, High Quality Supports and Services, Teamwork, and Communication). Recognize the value different perspectives and cultures bring to the organization. Envision and convey an inspiring and relevant future state.
Gains the confidence and trust of others through honesty, integrity, and authenticity
Relates openly and comfortably with diverse groups of people