CHIEF OPERATIONS OFFICER

Apis Services Inc•Memphis, TN

About The Position

The Chief Operating Officer (COO) will assume a strategic role in the overall management of SRVS, Inc. This position will have primary day-to-day responsibility for planning, implementing, managing, and controlling the finance and operations related activities of the company. The COO will assume responsibility for executive oversight and leadership for the operation of the Corporation, reporting on all information pertaining to key indicators of the organization related to Financial and Operational Management. The COO will function with autonomy, diplomacy, and professionalism within the established guidelines of the organization, promoting its fiscal well-being and reporting any concerns to the President. This role will administer the principles of short and long-range planning, utilize support staff to the best interests of the organization, and act as a liaison, team leader, and communication link between the President, Management, and support staff. The COO will function with the highest esteem in dealing with all employees, clients, and consumers of the organization.

Requirements

Maintain and abide by OSHA requirements and guidelines
Observe all Fire and Safety Policies and Procedures
Observe all Personnel Policies and Procedures
Observe all Residential Policies and Procedures
Observe all DDA, TennCare and TDMHSAS Regulations
Observe all HIPAA Policies and Procedures and maintain confidentiality
Complete and return all paperwork distributed by the Human Resource Department
Maintain a professional demeanor and exercise good professional judgment in all areas of employment duties
Current driver’s license, driver registration and a functional vehicle
Telephone: Cellular - Multi-line, Calculator, Copier, Fax, Computer
Individual must be able to meet physical requirements of the job
Sitting at a meeting table or desk – Reaching – Lifting – Bending – Standing – Stooping – Twisting - Climb steps - Driving a vehicle
Bachelor’s Degree in Humans Services or Business Administration

Nice To Haves

Master’s Degree in Human Service or Business Administration
Fifteen (15) years of leadership experience, ideally including CFO or Director of Operations experience with nonprofit human service organizations.
Current knowledge of Human Services financing requirements with strong revenue cycle management and knowledge of third party payer practices
Experience in multi-state operations business model
Familiarity with State regulations governing services to individuals with Developmental Disabilities.
Successful track record of operationalizing growth through back office automation, process discipline, and standardization
Experience in acquisition targeting, due diligence, negotiations, and integration
Experience working in high growth companies
Deep understanding of financial controls, IT systems, and financial reporting
Ability to leverage technology to drive efficiency and scale
Demonstrated focus on value creation, overall direction, and strategy
Experience in advising the CEO and Board of Directors of growth opportunities and accompanying risk
Current knowledge of the requirements of a Not-for-Profit 501c(3)
Demonstrated track record of hiring high achieving financial professionals

Responsibilities

Oversee daily operations across all programs and support functions.
Ensure services are delivered consistently, effectively, and in alignment with organizational standards.
Develop operational strategies that support organizational growth and sustainability.
Monitor program capacity, utilization, and service outcomes.
Translate the CEO's and Board's strategic vision into actionable operational plans.
Lead implementation of strategic initiatives and organizational priorities.
Establish key performance indicators (KPIs) and accountability measures.
Drive continuous improvement across departments.
Partner with Finance to manage budgets and financial performance.
Monitor operational costs and identify efficiencies.
Ensure resources are allocated appropriately across programs and locations.
Support long-term financial sustainability through effective operational planning.
Provide leadership and oversight to operational department leaders.
Ensure appropriate staffing levels and workforce planning.
Promote employee engagement, productivity, and accountability.
Support leadership development and succession planning.
Develop systems to monitor operational performance and outcomes.
Establish quality standards and continuous improvement processes.
Analyze operational data and trends to inform decision-making.
Lead corrective action initiatives when performance goals are not achieved.
Ensure compliance with federal, state, local, and accreditation requirements.
Oversee risk management practices and internal controls.
Coordinate emergency preparedness and business continuity planning.
Monitor contractual and regulatory obligations.
Evaluate workflows and operational processes.
Eliminate inefficiencies and reduce administrative burden.
Leverage technology to improve productivity and reporting.
Standardize policies, procedures, and best practices across the organization.
Ensure facilities are safe, functional, and support service delivery.
Oversee operational aspects of information technology and cybersecurity.
Manage organizational assets and infrastructure investments.
Plan for future operational and facility needs.
Facilitate collaboration among program, finance, HR, IT, and administrative teams.
Remove barriers that impede organizational effectiveness.
Ensure departments work toward common organizational goals.
Serve as a key integrator between strategic planning and operational execution.
Develop operational dashboards and performance reporting.
Use data to guide business decisions and resource allocation.
Monitor trends in service demand, workforce performance, and organizational outcomes.
Present operational insights to the CEO and Board.