Chief Operations Officer (COO) - Northcoast Behavioral Healthcare

State of Ohio • Northfield, OH

2d • Onsite

About The Position

The Chief Operations Officer (COO) at Northcoast Behavioral Healthcare is a strategic leader responsible for shaping and optimizing the hospital’s operational backbone. As a partner to executive leadership, the COO directs plant operations, including communications systems, property management, safety and health programs, facility engineering, and food services, helping maintain a safe, therapeutic, and resource-efficient environment for patients, staff, and the community.

The COO leads department managers and assigned staff; oversees hiring, discipline, performance management, and training; and ensures compliance with department policies, state and federal laws, and applicable union agreements. The role ensures readiness for CMS and The Joint Commission surveys and supports inspections and compliance policies across departments.

The position leads capital planning, including bed-capacity projections, unit placement, therapeutic-environment improvements, construction and repair projects, equipment procurement, building configuration, and building closures. The COO coordinates development, implementation, and monitoring of the hospital’s operational plan, serves on the NBH Hospital Executive Committee, and represents the hospital in meetings with federal, state, and local officials on capital planning and related matters.

This is a permanent, full-time, hourly position at Northcoast Behavioral Healthcare in Northfield, Ohio. The posting lists compensation of $48.93 per hour. The normal schedule is Monday through Friday, with flexible scheduling; the posting gives working hours as 8:00 a.m. to 4:30 p.m. in one section and 8:00 a.m. to 5:00 p.m. in another. The position is unclassified and exempt from union bargaining units.

Requirements

• For administrative staff positions: completion of an undergraduate core program in business administration or management sciences, or 12 months of experience in program and policy development for an operational unit or program and monitoring implementation.
• For administrative staff positions: 12 months of training in budgeting and spending, or 12 months of experience determining budgetary needs and spending for an operational unit or program.
• Alternatively, for programmatic positions: completion of an undergraduate core program in mental health and developmental disabilities technology, social work or a comparable field, special education, psychology, or rehabilitation; or 24 months of experience assessing consumers’ or residents’ needs and abilities as part of an interdisciplinary team and developing habilitation or treatment plans or programs for people who are mentally ill or developmentally disabled.
• For programmatic positions: 12 months of training or experience in federal and state regulations governing care, custody, treatment, programming, and environment of consumers or residents in state facilities and community programs.
• For programmatic positions: 6 months of training in budgeting and spending or 6 months of experience determining budget and spending for an operational unit or program.
• In addition to one of the preceding qualification categories: 6 months of training in manpower planning or 6 months of experience scheduling personnel for adequate coverage and making staff projections.
• In addition to one of the preceding qualification categories: 3 months of training in employee training and development or 3 months of experience writing training materials or conducting training.
• Alternatively, 6 months of experience as a Mental Health Administrator 5, 65225, or equivalent qualifications.
• Official transcripts are required for post-secondary education, coursework, or degrees listed on the application and must be provided before a formal employment offer.

Responsibilities

• Oversee plant operations, including communications, property management, safety and health programs, facility engineering, and food services.
• Create and carry out plans and procedures to ensure resources are used effectively.
• Review and approve equipment purchases and coordinate major property-management spending.
• Advise administrators on equipment, communications needs, and other operational matters.
• Lead department managers and provide day-to-day direction to assigned staff.
• Handle hiring, discipline, performance issues, and staff training.
• Ensure supervised areas comply with department policies, state and federal laws, and applicable union agreements.
• Ensure departments are prepared for surveys from CMS and The Joint Commission and assist other departments with inspection readiness.
• Develop policies and procedures that support regulatory compliance.
• Lead capital planning, including bed-capacity projections, unit placement, and improvements to the therapeutic environment.
• Coordinate with architects, planners, and maintenance teams on construction, repairs, and major improvements.
• Develop building configuration plans, manage equipment procurement, and oversee building closures while ensuring patient standards and regulations are met.
• Coordinate development, implementation, and monitoring of the hospital’s operational plan.
• Serve as a member of the NBH Hospital Executive Committee.
• Represent the hospital in meetings with federal, state, and local officials on capital planning and related topics.

Benefits

• Medical coverage.
• Free dental, vision, and basic life insurance premiums after completion of the eligibility period.
• Paid vacation, personal, and sick leave, and 11 paid holidays per year.
• Childbirth, adoption, and foster care leave.
• Education and development opportunities, including employee development funds and Public Service Loan Forgiveness.
• Public retirement systems, including OPERS, STRS, SERS, and HPRS, and optional deferred compensation through Ohio Deferred Compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive