Chief Operations Officer

Change Church Inc•Stone Mountain, GA

7h•$140,000 - $160,000•Onsite

About The Position

The Chief Operating Officer (COO) serves as a key executive leader responsible for ensuring that Change Church operates with excellence, efficiency, compliance, and disciplined execution. Overseeing Operations, Human Resources, Information Technology, and Security, the COO leads the systems, infrastructure, and teams that enable a healthy, scalable, multi-campus ministry. Reporting directly to the Lead Pastor, the COO translates vision into strategy, strategy into systems, and systems into results. This leader ensures organizational execution runs with clarity, accountability, and consistency removing bottlenecks, strengthening communication, mitigating risk, and building structures that support sustainable growth. The COO serves as the architect of organizational effectiveness, continually evaluating systems, structures, workflows, and resource allocation to identify inefficiencies, eliminate waste, and improve execution. This leader creates operational clarity across all campuses by establishing standardized processes, scalable infrastructure, and measurable accountability systems that enable ministry growth without organizational complexity. The COO serves as a guardian of organizational standards, accountability, and healthy culture. This leader is responsible for ensuring that decisions are executed, expectations are upheld, and difficult organizational issues are addressed with both grace and firmness. The COO provides the courage, clarity, and consistency necessary to protect the mission, people, and long-term health of the organization.

Requirements

Bachelor's degree in Business Administration, Organizational Leadership, Operations Management, Human Resources, Nonprofit Management, Ministry Leadership, or a related field required.
Minimum of 10 years of progressive leadership experience in operations, administration, organizational leadership, or executive management.
Minimum of 5 years of senior leadership experience overseeing multiple departments, leaders, or major organizational functions.
Demonstrated experience leading complex organizations, multi-site operations, or large-scale operational environments.
Proven experience developing and implementing organizational systems, workflows, policies, and accountability structures.
Experience leading organizational change, process improvement initiatives, and strategic projects.
Experience managing budgets, resource allocation, vendor relationships, and operational planning.
Experience leading and developing high-performing teams and organizational leaders.
Must have experience leading organizations through growth, organizational change, increasing complexity, and operational scaling.
Minimum of 5 years of leadership experience within a church, ministry, faith-based nonprofit, or comparable mission-driven organization required.
Demonstrated understanding of the unique challenges of ministry leadership, volunteer cultures, pastoral leadership environments, and mission-driven organizations.
Strong strategic planning and organizational leadership capabilities.
Demonstrated ability to translate vision into executable strategies, systems, and measurable outcomes.
Exceptional project management and execution skills.
Strong financial acumen with the ability to evaluate budgets, operational performance, resource utilization, and organizational stewardship.
Knowledge of organizational compliance, risk management, governance, and operational best practices.
Strong negotiation, conflict resolution, and decision-making abilities.
Ability to lead difficult conversations, address organizational challenges, and uphold standards with both grace and accountability.
Excellent written, verbal, and interpersonal communication skills.
Ability to build alignment and influence across multiple departments, campuses, and stakeholder groups.
High level of discretion and ability to handle confidential and sensitive information.
Demonstrated ability to balance ministry priorities with operational excellence and business discipline.
Uncompromised commitment to Change Church's vision, values, core beliefs and statement of faith.
Agree to be an active participant in Change Church's ministry.
Be a born-again Christian who conducts affairs in accordance with the Bible and maintains a lifestyle consistent with the Scriptures.
Understand that in this role, you are a critical part of Change Church's mission to help change people's lives with the Gospel so that they can change the world, and that part of your responsibilities as a church employee includes being considered a spiritual leader in the church.
Commit to pray for the first family, leadership, and membership of Change Church.
Lead in generosity to the church through consistent giving of tithe and offerings.
Champion, support, and advocate for the vision of the church.

Nice To Haves

Master's degree preferred (MBA, MPA, Organizational Leadership, Nonprofit Leadership, Ministry Leadership, or related discipline).
Previous experience serving as a Chief Operating Officer, Executive Director, Executive Pastor, Vice President, Director of Operations, or equivalent executive leadership role.
Experience supporting a founder-led, visionary-led, or rapidly growing organization.
Experience overseeing Human Resources, Information Technology, Security, Facilities, Risk Management, or Organizational Development functions.
Experience leading campus expansion projects, facility initiatives, organizational restructuring, or operational scaling efforts.
Experience implementing enterprise software platforms, operational systems, or organizational technology initiatives.
Experience leading multi-campus ministry operations.
Experience serving in an organization with 100+ employees and significant volunteer engagement.
Project Management Professional (PMP)
Lean Six Sigma Green Belt or Black Belt
SHRM-SCP, SHRM-CP, SPHR, or PHR
Organizational Development, Change Management, or Process Improvement certifications

Responsibilities

Serve in excellence by being early and prepared for all scheduled meetings.
Establish and foster an exemplary relationship with staff, volunteers, church members, and the community at large.
Demonstrate a servant’s heart with a willingness to perform additional duties as needs arise.
Partner with the Lead Pastor and Executive Team to establish organizational priorities
Translate strategic goals into executable operational plans
Ensure organizational structure, staffing, and systems support sustainable growth
Establish performance expectations and accountability frameworks across departments
Monitor organizational health metrics and drive continuous improvement
Design and implement workflows that create clarity, eliminate duplication, and ensure consistency across campuses
Build, document, and maintain SOPs for all core operational functions
Establish operational rhythm including reporting cadence, decision pathways, and execution checkpoints
Conduct regular operational audits to identify inefficiencies and resource waste
Implement scalable systems designed to support future growth
Train leaders and staff on systems, workflows, and operational standards
Lead continuous process improvement initiatives across all operational functions.
Identify and eliminate inefficiencies, redundancies, bottlenecks, and unnecessary expenditures.
Establish organization-wide standards for process documentation, workflow mapping, and operational accountability.
Create scalable operational frameworks that ensure consistency across all campuses while allowing for campus-specific needs.
Evaluate operational effectiveness through metrics, reporting, and performance analysis, implementing improvements as needed.
Champion a culture of operational excellence and continuous improvement throughout the organization.
Lead organizational assessments to identify opportunities for increased effectiveness, stewardship, and scalability.
Develop key operational metrics and dashboards that provide visibility into organizational performance.
Facilitate process redesign initiatives that improve staff productivity, communication, and execution.
Ensure operational systems evolve alongside organizational growth and strategic priorities.
Oversee IT operations ensuring secure, reliable, and scalable infrastructure
Ensure adoption and optimization of HRIS, CRM, project management, and communication systems
Establish IT policies related to security, access, data integrity, and device management
Manage IT vendor relationships and technology investments
Support the implementation of tools that enhance efficiency and collaboration
Provide executive leadership for operational planning related to campus expansion and building projects
Partner with executive leadership to assess feasibility, timelines, and resource requirements
Oversee cross-functional coordination for capital initiatives
Establish governance structures, milestones, and accountability for large projects
Ensure expansion efforts are operationally sustainable and financially responsible
Oversee HR functions to ensure alignment between people strategy and organizational goals
Implement systems that clarify roles, expectations, and workflows
Attract, develop, and retain high-performing staff
Strengthen leadership development pathways aligned with H7 values and Third Way leadership
Foster a culture of collaboration, excellence, and accountability
Strengthen communication and coordination across campuses and departments.
Partner with Campus Pastors and ministry leaders to provide operational solutions.
Ensure operational excellence supports guest and member experience.
Establish operational standards that create consistency across all campuses while preserving ministry effectiveness.
Ensure policies, systems, workflows, and operational expectations are implemented uniformly across locations.
Facilitate operational collaboration between campus leadership and central support teams.
Identify opportunities to centralize functions, leverage shared resources, and improve organizational efficiency across campuses.
Ensure incident reporting, escalation, and resolution processes are followed consistently
Other related duties as assigned.